IT Helpdesk Analyst - 1st/2nd Line - Coventry

Expiring today

Recruiter
Crimson Limited
Location
Coventry
Posted
12 Oct 2018
Closes
18 Oct 2018
Contract Type
Permanent
Hours
Full Time
IT Helpdesk Analyst - 1st/2nd Line - Coventry 1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / Wordpress IT Helpdesk Analyst required for a leading retail client based in Coventry, to deliver a quality 1st/2nd line support service for the various IT systems across the business throughout Coventry, Warwickshire, South Leicestershire and Northamptonshire. The IT department is a dynamic environment with numerous challenges in supporting the various technologies and services and transitioning to Microsoft Azure and Office 365. 1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / Wordpress Key responsibilities of the role Providing 1st/2nd Line support (remote/onsite) to all users across all divisions via telephone/email with assisted guidance from IT Technical Lead and associated 3rd parties. Close attention to Helpdesk queue, aged tickets and SLA's; setting a clear expectation to users and proactive escalation to IT Manager. User account administration Installation, moves and changes of IT equipment including telephony. Installation of software and maintenance of software/hardware inventory. Ensuring that the configuration management database and request for change log is kept up to date. Keeping up to date with the latest technologies and ensuring that training is kept up to date Key Skills of the role 1st Line support experience within a help desk/service desk; retail an advantage. An understanding of EPOS, printer support and break fix elements. Good understanding of network infrastructure. Working knowledge of Crystal Reports and Wordpress desirable. Android and iOS configuration skills desirable. An IT or Customer Service qualification would be desirable (i.e. ITIL Foundation, CompTIA A+ etc.). Full UK Driving license 1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / Wordpress The salary my client is offering for this position is between £18,000 and £21,000 per annum plus benefits. Interested?! Send your up to date CV to Claire Ingram at Crimson for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend Crimson are acting as an employment agency in regard to this vacancy 1st Line / 2nd Line / EPOS / Retail / Azure / Office 365 / Helpdesk / Software / Crystal Reports / Wordpress

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