IT Service Delivery Manager (DV Clearance Required)

Capita TRACS, Defence and Security Resourcing
London (Greater)
10 Oct 2018
26 Oct 2018
Contract Type
Full Time
IT Service Delivery Manager

Due to the urgency of this requirement the successful candidate will hold current and valid DV clearance.

Role Profile:

The role is acting as middle person between internal customers who have technical build requirements, and the different teams who will build/test/support this product.

The role is to work with internal customers to qualify & shape the technical requirements

* Look at existing technical solutions
* Distribute to, & manage, across the different technical teams
* Manage the workflow from received request to delivery and on-going support as necessary
* Incident management and escalation process
* Change and release management support
* Capacity management
* Configuration management

Project Information:

Working in a team of IT SDMs to build upon, refine and expand existing capability delivering across a core area of the business.

* The team exhibit high energy and a desire to truly understand the needs to the stakeholders and a drive to overcome challenges to get things done.
* Helping the business to develop innovative solutions, technologies and addressing fundamental business requirements.

Required Skills:

Background in Delivery Management/Project Management, familiar with IT languages and able to feed this back to non-technical Stakeholders.

* Knowledge of ITIL
* Experience of delivery of fit for purpose support frameworks
* Good general knowledge of IT systems and networks
* Good analytical skills
* Experience of working in an IT Live Service, Project delivery environments
* Good customer management skills
* Good understanding of IT provision
* Ability to work under pressure
* Highly motivated self-starter, proactive in managing own workload

CONDITIONS: DV Clearance is required for this position

*** Please be aware that DV Clearance is required for this position prior to contract commencement. We highly recommend that you research this level of clearance before applying to avoid any disappointment ***


Then please apply immediately with your most recent copy of your CV, ensuring dates of past work history is correct and up-to-date. Capita TRACS welcomes applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita TRACS is a trading name of Capita Resourcing Ltd. Services offered is those of an Employment Agency and Employment Business. Applicants will be required to register with us

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