French SpeakingTechnical Support Representative

Recruiter
Office Angels
Location
Dunfermline
Posted
10 Oct 2018
Closes
26 Oct 2018
Contract Type
Permanent
Hours
Full Time
Office Angels are currently recruiting for a fluent French speaking Technical Support Representative within our well established and reputable client in Dunfermline. The successful candidate will be supporting customers and field employees by telephone.

Responsibilities include –

* Responding to all customer enquiries relating to the operation and configuration of their products efficiently.
* Logging all escalations into the CRM system.
* Trouble – shoot networking issues including connectivity , VPN/Broadband , wireless LAN access and non reporting issues.
* Escalating any critical issues to the field teams.
* Remotely installing/troubleshooting software and upgrades, repairing databases and removing software viruses.
* Researching technical and software issues , identifying trends for repair and early detection.
* Take responsibility to perform data migration on customer computers.

The ideal candidate –

* Fluently bi-lingual , French & English

* In depth knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7/8.1/2008/2012 is essential.
* Knowledge and understanding of MS Access and SQL databases.
* Understanding of web server technologies (Microsoft Internet Information Services).
* Basic understanding of Active Directory and permissions on Windows Server Operating Systems.
* Configuration and PC hardware skills essential.
* Intermediate networking skills essential.
* Experience of working in a customer care/help desk environment.
* Excellent communication and telephony skills.
* Excellent problem solving/analysis skills.
* Adaptable to new technologies
* Ability to work to deadlines in a high pressure environment with a high quality standard of work.
* Time management skills
* Strong team player
* Excellent IT/Computer skills. (MS Office & Internet Explorer)

If this sounds like you, we would love to hear from you ASAP. Please apply or send your CV to (url removed) quoting reference TRFRA2019.

We would love to contact each candidate individually however due to the high volume of applicants only successful applicants will be contacted.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy

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