Web Support Analyst

Dragonfly IT Resources
09 Oct 2018
14 Oct 2018
Contract Type
Full Time
Web Support Analyst

A great opportunity to join a Somerset based Software Consultancy for a talented Web Support Analyst.

The role includes, but is not limited to:

* Providing telephone and e-mail support to clients responding to requests for help, advice and guidance with their website(s) including those functions of the company's business software that directly relate to the operation of the website.

* Gathering of information for incident investigation and/or to provide adequate information for change specifications to be written.

* Liaising between clients and the development team tracking the progress of support tickets and keeping the client fully informed.

* Supporting clients websites including domain management, SSL certificate management and renewal, SQL server and IIS management.

* Training new and existing clients both in house and onsite in managing their websites.

* Working with our web services team to plan and help initiate new client websites.

* Providing basic specifications for minor client-driven modifications.

* Proactively reviewing clients website, contacting clients to provide website feedback and updating on current and future developments and capabilities.

* Developing and improving documentation as a result of feedback from clients support and training.

* Supporting clients through new or rebuild website projects.

So if you think you have what it takes please contact Laura now

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