IT Support Engineer (2nd/3rd Line Support)

Recruiter
Get Recruited Ltd
Location
Carlisle
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
IT SUPPORT ENGINEER (2ND/3RD LINE)

CARLISLE, CUMBRIA

UP TO £27K + BENEFITS + PROGRESSION

THE OPPORTUNITY:

I am currently recruiting for my client based in Carlisle, Cumbria for a IT Support Engineer to join within their team on a full time, permanent basis.

This is an extremely rare and exciting opportunity to a well-known software company who are the market leader within their industry.

THE ROLE:

You will be joining the existing IT Support Team providing customer facing solutions via onsite visits and telephone/remote support.

RESPONSIBILITIES:

* Logging, prioritisation and escalation of IT support issues and requests
* Develop and maintain good working relationships with clients to promote high level of customer service
* Resolution of 2nd/3rd line support issues and request via telephone, remote support or onsite visit
* Assist other Line Technicians with support issues where required
* Routine systems administration tasks
* Administrative of hardware inventories and software licences
* Undertake installation and maintenance of clients’ IT infrastructure, onsite or remotely

THE PERSON:

* Previous experience within a similar role dealing with 2nd and 3rd Line Support
* Excellent communication skills and telephone manner
* Be a polite, presentable individual, with a dynamic go-getting attitude towards work
* Can work well individually or as a team
* Be a punctual individual, with the ability to meet deadlines and administrative skills should be of the highest standard
* You will have a full, clean UK driving license

Should have knowledge of the following:

* Windows Server 2008/2012
* Windows 7/8/10
* Virtualisation including Hyper-V and VM Ware
* Microsoft Remote Desktop Services and Citrix
* MS Exchange Service and Office 365
* Troubleshooting PC/Server Hardware and Software Issues
* Installing and configuring Routers, Firewalls and Switches
* Experience with Linux would be advantageous but not necessary

ABOUT THE BENEFITS:

* £25,000 - £27,000 per annum
* 28 holidays (extra holiday per year of service)
* Free parking
* Auto Enrolment/Pension

TO APPLY:

To please send your CV for immediate consideration.

Good Luck!

Get Recruited is acting as an Employment Agency in relation to this vacancy

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