2nd Line Help Desk Engineer; Pharmaceutical; Uxbridge; £30k

Recruiter
Langley James IT Recruitment
Location
London (Greater)
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
2nd Line Help Desk Specialist required by a Nationwide Pharmaceutical Manufacture/Distributer for their new site in Uxbridge offering £30k pa. Reporting directly to the IT Manager the Help Desk Specialist will be responsible 2nd Level BAU support of all hardware and software as well as providing excellent customer service. In a timely and professional matter you will take ownership of technical support requests through to resolution ensuring the companies values and expectations are maintained throughout.

Responsibilities include;
·Responding to all telephone calls, emails and personnel requests efficiently and professionally
·Provide product training, knowledge and expertise to internal and external customers
·Ensure logging and documentation is complete on all technical requests
·Identify and analyse trends to ensure continuous improvement and efficiency of the Help Desk
·Attend weekly meetings to brief management on the status of IT resolution and identified trends
·Provide recommendations for improvements, training, procedures etc
·Assist other teams to provide IT support solutions in line with business needs
·Assist with testing and development of new products to ensure operational integrity and functionality

Ideal skills required;
·Ideally 3 years experience providing hight quality help desk service to both internal and external customers
·Proven diagnostic and analytical skills of IT software and hardware
·Electro-Mechanical experience
·Experience with MS applications, database applications and Internet Protocols
·Multitasking abilities, positive attitude and a sense of urgency
·Excellent telephone manor and ability to explain technical issues to non technical users
·Excellent verbal and written communication skills
·Any previous training in electro or mechanical operations would be beneficial

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