Service Delivery Manager

Recruiter
CBSbutler
Location
Erskine
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
Service Delivery Manager

+ Glasgow based role

+ ERP Collaboration

+ Initial 12 month contract

+ £45-50 per hour

+ MOD Project

Key Responsibilities

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Understand single ERP collaboration design across each impacting SC functional area
*

Prepare both internal and external documentation (business (process / policy) and IT where appropriate) and facilitate delivery to the external SC deployment partner
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Facilitate management of all internal and external team resources in delivery of project requirements to SC EMEA deployment partner
*

Progress requirement (business and IT where appropriate) enablement at SC Partner, track milestones, report and lead issue resolution, report risk through each stage of the SC Partner project readiness plan (design , build, test, MTP, deploy)
*

Manage inter-dependencies between own project(s) and other parts of the SERP Implementation
*

Manage sub project deliverables and dependencies for completion
*

Create and provide regular status updates
*

Leads regular progress meetings
*

Escalation of issues as needed to SC Partner Readiness lead
*

Ensure project deliverables are fit for purpose and meet the agree performance criteria
*

Manages project closedown in a controlled manner ensuring clean handover to operations and provision of all required operating metrics and documents
*

Ensure all activities are conducted with the established legal and HPE policy frameworks

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