IT Support Technician

Recruiter
Professional Technical Ltd
Location
Hertfordshire
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
Working for the UK’s leader within operational support to the onshore pipeline sector a new opportunity has arisen for an experienced IT Support Technician to join their growing team based at their head office.

As the IT Support Technician you will be responsible for:

Providing IT support to approximately 120 users connected to the business critical network.

Deal with telephone, email and face to face enquiries – define problems, undertake fault diagnosis and identify solutions.

Ensure that daily health checks of servers and back up routines are undertaken.

Provide system support for all software applications and their associated customisations.

Act as software advisor to PC users in the use of advanced features of Windows and MS Office applications.

Provide back up support to the IT Manager.

To be successful as the IT Support Technician you will have:

Recognised qualification in IT / Computing

Experience in a similar technical support role with experience of network and PC support.

Proficient knowledge of PC hardware, Windows servers, Sharepoint, Citrix.

1st and 2nd line support.

Ability to communicate IT issues to non-technical people.

The company offer a competitive package which includes:

£25,000 - £31,000 base salary

Annual bonus – this generally equates to 8% of your base salary.

Company contributory pension scheme.

25 days holiday plus bank holidays.

In addition to the above the company promote a strong work ethic throughout the business and for the right person this could well involve further development.

We aim to respond to suitable candidates within 5 working days. If you have not heard from us within this time, please feel free to contact us to receive feedback on your application and discuss your requirements.

Professional Technical is acting as an Employment Agency in relation to this vacancy

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