Field Support Engineer - M4 Corridor

Recruiter
EMBS
Location
London (Greater)
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
Field Support Engineer - M4 Corridor

* One of Microsoft's fastest growing Cloud Partners*

Upto 30k + Amazing benefits Package!

About the business:

A Microsoft Gold Partner and Cloud Solution Provider (CSP) who provide Enterprise (up to 3,000 users) solutions across the full Microsoft Cloud product set including Azure, O365/EM+S and Skype for Business. As a high growth cloud focused solutions provider, they have fostered an enviable relationship with Microsoft, giving them access to the cutting edge of cloud technologies.

With this growth set to continue, they are looking to further expand their Azure practice, providing both established and developing consultants/architects the opportunity to work on enterprise Azure project delivery.

As a business they put employee development at the heart of everything they do, offering opportunities to attain Microsoft Certifications with clear career progression through the consulting practice and into architecture.

The Role:

As a growing Managed Service Provider (MSP) we need an engineer to take on the responsibility of providing support to our clients. The role will be office and client site based as you will be required to visit multiple client sites on a regular basis.

The Technical Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Livechat, email or self-service portals.

Technical skills

Essential Knowledge and Skills Required:

· Microsoft Desktop (7 / 8 / 10) Operating Systems

· Microsoft Productivity Suites (Office (Apply online only))

· Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012

· Administration of Microsoft Active Directory

· Administration of Microsoft Exchange 2010 / 2013 / 2016

· Administration of Office 365 - Knowledge of Microsoft Azure

Desirable Knowledge and Skills Required:

· Virtual Technology (VMware vSphere, Hyper-V

· Networking (Cisco Firewalls / Cisco Switches / HP Switches )

· Storage Solutions (NetApp, EMC, Dell, HP )

· Microsoft Dynamics CRM - Basic Linux knowledge

· Knowledge of monitoring systems (PRTG)

· Knowledge of PSA tools (Autotask, Service Now)

· Knowledge of RMM tools (Kaseya, Labtech

Qualifications and experience:

· A minimum of 2-years 2nd Line hands on experience in an IT Desktop/Server support role

· Bachelor's degree in Computer Science, Information Systems, Engineering, or MCSE/MCP/CCNA certification or qualifications are desirable

· Logical approach to problem solving

· Excellent inter-personal skills with good time management

· Proven customer service & communication skills

Field Support Engineer - M4 Corridor

* One of Microsoft's fastest growing Cloud Partners*

Upto 30k + Amazing benefits Package!

About the business:

A Microsoft Gold Partner and Cloud Solution Provider (CSP) who provide Enterprise (up to 3,000 users) solutions across the full Microsoft Cloud product set including Azure, O365/EM+S and Skype for Business. As a high growth cloud focused solutions provider, they have fostered an enviable relationship with Microsoft, giving them access to the cutting edge of cloud technologies.

With this growth set to continue, they are looking to further expand their Azure practice, providing both established and developing consultants/architects the opportunity to work on enterprise Azure project delivery.

As a business they put employee development at the heart of everything they do, offering opportunities to attain Microsoft Certifications with clear career progression through the consulting practice and into architecture.

The Role:

As a growing Managed Service Provider (MSP) we need an engineer to take on the responsibility of providing support to our clients. The role will be office and client site based as you will be required to visit multiple client sites on a regular basis.

The Technical Support Engineer is responsible for providing our customers with high level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Livechat, email or self-service portals.

Technical skills

Essential Knowledge and Skills Required:

· Microsoft Desktop (7 / 8 / 10) Operating Systems

· Microsoft Productivity Suites (Office (Apply online only))

· Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5) - Administration of Microsoft Server 2008 / 2012

· Administration of Microsoft Active Directory

· Administration of Microsoft Exchange 2010 / 2013 / 2016

· Administration of Office 365 - Knowledge of Microsoft Azure

Desirable Knowledge and Skills Required:

· Virtual Technology (VMware vSphere, Hyper-V

· Networking (Cisco Firewalls / Cisco Switches / HP Switches )

· Storage Solutions (NetApp, EMC, Dell, HP )

· Microsoft Dynamics CRM - Basic Linux knowledge

· Knowledge of monitoring systems (PRTG)

· Knowledge of PSA tools (Autotask, Service Now)

· Knowledge of RMM tools (Kaseya, Labtech

Qualifications and experience:

· A minimum of 2-years 2nd Line hands on experience in an IT Desktop/Server support role

· Bachelor's degree in Computer Science, Information Systems, Engineering, or MCSE/MCP/CCNA certification or qualifications are desirable

· Logical approach to problem solving

· Excellent inter-personal skills with good time management

· Proven customer service & communication skills

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