IT Team Leader

Resource Direct Recruitment Limited
Newcastle Upon Tyne
10 Oct 2018
14 Oct 2018
Contract Type
Full Time
IT Team Leader

RDR are currently recruiting for an IT Team Leader to be based in Newcastle. This exciting opportunity is a full time, permanent role working 37.5 hours per week, with a competitive salary on offer.

Working hours are spread over a complex shift pattern between the hours of 06:00am and 23:00pm.

Key Duties for the role of IT Team Leader include:

* Ensure that IT Services are being proactively & re-actively monitored

* Planning and scheduling of server patching within the defined patching windows

* Ensure scheduled review of Back-Up logs, taking the necessary steps to address failures

* Configuration of tool-sets to optimise operations and to incorporate new CIs brought into scope

* Analyse potential trends to drive down repeat incidents

* Overall responsibility for the team’s incident queue within the Service Management tool

* Ensure a series of defined proactive daily checks are undertaken with appropriate action taken when required

* Scheduling within the team to ensure correct coverage of team members to provide appropriate cover

* Lead, manage and motivate the team members

* Act as a point of escalation both from within the team or for customers or suppliers

* Hold regular appraisals

* Advise on the available standards, methods, tools and applications in own area of specialisation and can make correct choices from alternatives

* This list is not intended to be exhaustive, other duties may also fall under this IT Team Leader role

Qualifications required for IT Team Leader:

* Previous experience in a similar role, ideally 3-5 years

* Graduated from IT related fields

* ITIL certification – ‘ITIL Foundation’ minimum

* Network & Security qualifications

* Microsoft Server Qualifications (MCP)

* Any additional IT certification (e.g. PRINCE2) or vendor certification is a plus

Experience required for IT Team Leader role:

* Substantial experience of working with data centre technology within a large corporate environment with an emphasis on Network and Service Operations Centres (NOC / SOC)

* Managing and supporting network and server infrastructures

* Use and configuration of patching technology and best practice (Including SCCM, WSUS)

* Use and configuration of monitoring technology and best practice (Including SolarWinds, LAN Sweeper)

* Working with ITIL methodology

* Experience in IT Service Desk environment with monitoring is a plus

If you believe that this is the correct IT Team Leader role for yourself please submit your CV for consideration

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