Desktop Support Associate

SOS Academy Ltd T/A SOS Recruitment
10 Oct 2018
14 Oct 2018
Contract Type
Full Time
SOS are currently recruiting for a Desktop Support Associate to join our well-established client based in Poole, Dorset!

Location: Poole, Dorset!

Hours: Monday to Friday 9am – 5.30pm + On call rota 1 week on 1 week off

Salary: £20,000 - £23,000 per annum + Fantastic Benefits!

Job role:

* You will be providing broad based practical desktop support to business users.
* Configuring the Desktop environment (Phones, Terminals, PCs and laptops)
* Providing first level hands on support/diagnostics (Desktop, WAN, LAN and voice environment), working in conjunction with Service Desk, network, and telephony specialists.
* You will be providing Out of Normal Business Hours support for major incidents and act as Problem Manager when required.
* Oversight of the comms rooms, patch panel management.
* Act as VTC (Vendor Technical Contact) to the Client Teams using Vendor supplied Voice and desktop solutions.
* Coordinating with Third Party suppliers, internal network services and information systems groups.
* Managing equipment (location transfers) & Equipment Inventories (Phones, Terminals, PCs, Laptops, Mobile devices, etc). Maintain IT documentation and records in a timely and accurate fashion.
* Support of video conferencing and meeting room audio visual equipment.
* Co-ordinating with Third Party suppliers, internal network services and information systems groups.
* The continuous identification and monitoring of the support workload, to ensure desktop and voice support is delivered in a timely and effective manner, in accordance with business priorities.
* Maintenance of a high-quality IT environment through the introduction of equipment upgrades and new kit.
* Regular and accurate maintenance of call progress information on an in-house help desk system.
* Carrying out such other duties and take on additional responsibilities as may be agreed from time to time.


* Performance based bonus
* 28 days paid holiday per annum inclusive of bank holidays.
* Annual holiday increasing with years of service
* Life Insurance scheme
* Discounted Corporate Gym membership
* Free eye test
* Childcare vouchers
* Employee discounts
* Access to comprehensive learning, training and development

Our aim is to respond to your application within 48 hours. However, due to high volumes of candidates applying for positions, please assume that if we have not contacted you within 48 hours you have been unsuccessful for this role. We will keep your details and contact you should a more suitable position become available.

Don’t delay, call, click or come in today! Find success with SOS

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