Home / Field Based 3rd Line Support Engineer - Central London

London (Greater)
10 Oct 2018
14 Oct 2018
Contract Type
Full Time
Opportunity for an experienced 3rd Line Infrastructure Support Engineer to work for a well-respected and growing IT Service Provider who can boast a 100% client retention rate.

Supporting a range of clients, although focused primarily on the charity / not-for-profit sector across Central London, the successful candidate will be part of a team of 6 x 3rd Line Engineers based from home and responsible for delivering 3rd Line Infrastructure Support on Field / remote basis.

You will be a highly experienced infrastructure support engineer with strong server and networking knowledge, confident working in a high level customer facing stand-alone role to strict customer SLAs in an ITIL service driven culture with outstanding communication skills.

Technical Skills

* Core skills: strong background skills and experience on networking TCP/IP, DHCP, DNS.
* Server: Comprehensive knowledge of working in an MS Server 2008, 2012, 2016 environments and technologies.
* Exchange: Good working knowledge of installing, administrating, supporting & migrating MS Exchange 2010 / 2013 / 2016.
* Remote Desktop Services: experienced at implementing and maintaining RDS, brokers, gateways and RemoteApp. Specific experience with managing printing in remote desktop environments (2016, 2012R2 and 2008R2). Should be able to implement and troubleshoot single sign on.
* AD: Comprehensive knowledge of installing, migrating & administrating Active Directory. NLB & DFS advantageous.
* Citrix and Netscaler: experience implementing and maintaining Citrix environments above 6.5.
* Azure: experience implementing, configuring and migrating to Azure required. Azure Qualifications advantageous.
* Virtualization: strong knowledge of working with hypervisor environments both VMWare and Hyper-V, Hyper-V clustering knowledge a plus.
* DNS: experience, including different types of DNS records and how to troubleshoot local and global DNS issues, create A records & MX records. SPF/DKIM, BIND knowledge advantageous.


Responsibilities will include but are certainly not limited to:

* Mail flow troubleshooting experience; email routes over the internet and via third party filters, creating SPF records.
* Experience configuring, migrating to and managing standard and hybrid Office 365 environments. ADFS/ Dirsync knowledge a plus. Office 365 Qualifications advantageous.
* Comprehensive knowledge of troubleshooting Windows 7, 8, 10 on a domain, including imaging, GPO and scripts.
* Good knowledge of troubleshooting network issues (TCP/IP) and identifying points of failure, configuring and troubleshooting IPsec VPNs using multiple routers & creating VLANs, configuring managed switches and firewalls.
* Experience liaising with third party ISPs to resolve internet outages or troubleshooting WAN v LAN issues.
* Experience migrating file servers, user profiles and other data.
* Experience with deploying multiple DHCP servers with multiple scopes across multiple sites.
* Should be able to install and configure servers so that they are in a production state. You should therefore be able to install Manufacturer drivers and system tools and configure them to best practise.
* Experience escalating to and working with hardware and software manufacturers, e.g. Microsoft, VMWare, HP, Nimble, Datto.
* Knowledge of Nimble SANs advantageous
* Knowledge of Datto Siris backup devices advantageous
* Ability to troubleshoot Third Party software and liaise with their support desks
* Knowledge of Cloud desktops / working with Data Centres Beneficial
* Knowledge of GFI Max beneficial
* Knowledge of Mimecast beneficial
* Knowledge of Cherwell Service Management beneficial
* Knowledge of SCCM, SCOM and other Systems Centre tools beneficial.
* Knowledge of Backup Exec and tape loaders beneficial

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