2nd Line Network Engineer

10 Oct 2018
14 Oct 2018
Contract Type
Full Time
2nd Line Network Engineer


Global Government & Defence IT Systems Integrator

£Excellent salary and fantastic benefits


Must satisfy government security clearance requirements

The Role…
The 2nd Line service provided is 24x7 (365 days) and staff will be on a shift pattern.
The service covers both server and network support.
The individual shall augment the existing Shared Service Desk to provide support for HO Datacentre Compute on a 24/7 shift pattern.

The Responsibilities…
Event Management - Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur. CAT
Incident Management -
Responsible for all incidents assigned to the managed Resolver Groups. All incidents for HO Datacentre Compute 2nd Line team shall be Reported, Recorded, Routed and Managed (RRR&M) through the IaaS-S Service Desk.
Will receive incidents/faults from other Resolver Groups, manage the resolution, keeping the Service Desk record updated in accordance with Work Instructions.
Will manage/resolve incidents with 3rd Line support, keeping the Service Desk record updated in accordance with WI.
As required, pass the details to 3rd Parties and manage the Incident to resolution in conjunction with the 3rd parties; keeping the Service Desk record updated in accordance with WI.
Request Fulfilment - Will receive and action Service Requests for HO Datacentre Compute; changes including add, change or remove access to Production or Pre-Production.
Problem Management - Will manage, monitor and resolve Problems in accordance with agreed SLA's.

Managing the Catapan encryption system within the datacentres and remote sites.
Managing the network topology across the datacentres.
Managing the LAN networks at each remote site
Support and participate

The Skills…
*Understanding of ITIL Service Management
* Windows Server 2012 platforms
* Microsoft Group Policies
* Microsoft Office 2016
* Supporting Scout Server Thin Client access
* VMware ESX and vCentre
* Management of SAN based storage and backup system (ideally EMC)
* Base understanding of Systems Centre Operations Manage 2012
* Base understanding of Systems Centre Configuration Manager 2012 software delivery
* Anti-Virus management and reporting

The desirables…

* DV clearance
* Cisco UCS
* Microsoft SharePoint Server 2013
* SharePoint Site Management
* SQL Server 2012 database management
* SolarWinds
* Experience of Java based application support
* IIS web services management and support

The Company...

Leading global ICT company offering a full range of technology products, solutions and services.Providing a common direction for all employees of the company by adhering to its principles and values, employees enhance corporate value and their contributions to global and local societies. This is a fast paced environment where you will have the chance to grow and build upon your existing knowledge and ability. The work is challenging, but overall it is extremely rewarding. You will work with the latest technology offering ground breaking solutions to everyday problems

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