Service Desk Analyst

Recruiter
CPI Selection
Location
Surrey
Posted
10 Oct 2018
Closes
14 Oct 2018
Contract Type
Permanent
Hours
Full Time
Since inception, success and growth have been two consistent factors for this CyberSecurity business and in 2016 they were delighted to be included in the prestigious TechTrack 100, the list of fastest growing private UK Technology Companies.

They have over 130 Enterprise customers including some of the UK’s largest Legal, Financial & FTSE 350 constituents. Their managed and global solutions include Secure Wireless Infrastructures, Cloud Enablement, Enterprise Mobility Management, Single Sign-On Identity & Threat Management.

The Role:

A Service Desk Analyst is responsible for providing helpdesk support to their customers across their entire product portfolio. This role would be ideal as a first role for someone looking to break into the IT industry, the role will form an integral part of the Operations team.

Responsibilities:

• Work closely with our suppliers and customers to provide remote end user support

• Respond to inquiries from staff, customers, service providers etc. to provide technical assistance and support

• Support all aspects of the product suite

• Deal with support escalations and pre-arranged changes or upgrades

• Ensure documentation is kept up to date

• Any other duties as requested by the business

Skills & Experience:

• Attention to detail, ensuring work is completed to the highest standard

• Prioritising workloads

• Must have an interest in IT

• IT GCSE is desirable

• Excellent written and communication skills

• Team Player

Additional staff benefits:

• Private Health Care

• Life Insurance

• Corporate Events

• Free Parking

• Subsidised Nuffield Health Gym

• Subsidised Café and Canteen

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