Service Delivery Manager - Repairs, Voids, Gas

Code Red Associates
London (Greater)
10 Oct 2018
14 Oct 2018
Contract Type
Full Time
Service Delivery Manager – Repairs, Voids, Gas
£42,000 - £48,000 per annum
12 month fixed-term salaried contract, London

Code Red Associates are a specialist supplier of ICT resource to the public sector, local authority & social housing sectors. We are currently looking for an experienced Service Delivery Manager with experience of working within a Housing environment (Local Authority or Social Housing) to lead the development of best practices for the customer service team with a specific focus around procurement of repairs, maintenance and capital projects.

The main purpose of the role will be to lead on modelling of integration strategies within the transformation team. You will be responsible for implementing operating manuals, drive new best practices within customer services for greater efficiency, lead development of a performance reporting framework for performance management of internal team and contractors, provide guidance for repairs, maintenance and capital projects and deputise for the Strategy Lead.

Essential Skills
• Excellent time-management skills and ability to work to a specific set time frame
• Excellent communication skills to work with stakeholders at all levels, including Business Directors
• Able to deliver high quality written and verbal reports and presentation (MS Project, Gantt Charts etc)
• Experience developing and implementing business performance reporting frameworks
• Experience co-ordinating and lead large group meetings
• Understanding of ‘Customer Journey’
• Proven change management experience

Desirable Experience:
• Experience specifically working on Repairs, Voids, Gas Servicing projects at a similar capacity
• Experience of managing service reviews

This is an exciting opportunity for a strong team player with excellent communication and interpersonal skills to join a highly commended and progressive organisation with a strong benefits package. Please apply without delay for swift consideration.

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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