IT Trainer - Portsmouth

Recruiter
Capita
Location
Hampshire
Posted
10 Oct 2018
Closes
14 Oct 2018
Sector
Education
Contract Type
Permanent
Hours
Full Time
Becoming an IT Trainer with Capita Communications and Control solutions:A new opportunity has arisen for an experienced Trainer to join the Communications and Control Solutions (CCS) Training department. The department is responsible for the training of all aspects of the Products that are developed in house both at customer site and in various Capita locations in the UK and worldwide.This is a great opportunity for a Systems Trainer to join during a period of growth and get involved in some exciting new projects, or someone with previous emergency services contact centre experience to begin a career in Training.You will have the opportunity to travel to Northern Island and potentially the Far East.What you will do: * Develop and maintain Training Material for core products such as, Training guides, Lesson plans, Assessments and Evaluations * Deliver External Training sessions to Trainers, key project members and Control room operators * Deliver Training sessions to IT Administrators so they are able to configure and maintain their system * Coach new and existing employees on various areas of the system * Produce TNA and Gap analysis documents as required * Adhere to agreed training processes and proceduresYour experience will include: * Experience of Training Delivery * Preparation of Training materials * Good Coaching skills * Excellent presentation skills * Ability to learn new products and skills quickly * Knowledge of Emergency Services Control Rooms (highly desirable) * Experience in creating Training Needs analysis and Gap Analysis Reports (highly desirable)About Capita Communications and Control SolutionsWith increasing pressure on emergency services, it’s clear that agencies like the Police, Ambulance, Fire and Maritime Coast Guard are looking for a next generation platform to support all aspects of public contact. That’s why Capita Communications and Control Solutions has developed ControlWorks – a market-leading command, control and contact management product. As part of the Communication and Control Solutions team, you’ll be creating unique solutions that make a difference to people’s lives, every hour of every day.Communications and Control solutions are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What’s in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day’s holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact for guidance.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

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