Application Support Engineer

C&D Group
10 Oct 2018
08 Nov 2018
Contract Type
Full Time
C&D are working in partnership with a Swindon based company to recruit an Application Support Engineer to work within their support team. The primary role is to work as part of the team delivering a high level of service and support to the Company's customers, either remotely, by telephone or on-site. This is a permanent and full-time opportunity to work for a great company who are able to demonstrate amazing staff retention.

The standard working hours are Monday to Thursday 7.30am-5.30pm and Friday 7.30am-4.00pm. Main duties include;

* Management, triage and resolution of reported customer issues or queries, in addition to carrying out planned project work

* Monitor and chase progress on open customer issues and queries

* Work closely with other departments to resolve queries, including the sales and technical teams

* As required, create and produce investigative reports for issues that are not being progressed in a timely manner

* For new released software, create test script documentation, carry out testing and submit the results for Company sign off

Candidate Specification;

* Experience of MS Windows PC and Server operating systems, and their application in a business network environment

* Strong SQL support skills

* Good understanding of system design and networking topologies

* Ability to deliver all customer requirements, including documentation, installation, training and support

* Knowledge of telecommunications would be an advantage

Please contact us today for further details and to arrange an interview. Interviews are taking place soon with a view to commence employment as soon as possible.

C&D are acting as an employment agency with regards to this role

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