Technical Support Engineer - AV

Recruiter
Forest Personnel
Location
Berkshire
Posted
10 Oct 2018
Closes
18 Oct 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer ā€“ Professional visual display equipment
This is an exciting opportunity as Technical Support Engineer to join a true pioneer in cutting-edge visual display technology!
You will be responsible for providing technical support to customers across the EMEA region on a portfolio of high-end professional visul display products.This will include coordinating product upgrade programs, product recalls and quality inspections, providing technical approval for warranty claims, following-up and escaling product issues with international H/O.
Office-based from modern offices with plenty of free parking, although you should be flexible and able to travel (in some cases internationally) to visit customer sites if a specific action required follow-up (although rare), or to provide assistance during the installation and break down of industry exhibitions/trade shows.
This is not a typical "turn it off and on again" call centre type support role, as it is a direct link between EMEA customers and Quality control and Product development teams in overseas head office, so needs someone with good analytical and troubleshooting skills, ideally some experience in electronics, programming and the basics related to IP networks.
Whilst customer support experience is prefered, training can and will be provided, but the main requirement is experience in AV support/ AV integration /Electronics, along with good communication and computer skills and a relevant techincal qualification such as BTEC/HNC in Electronics or similar discipline.
You will also need to be living within a reasonable commute of Wokingham.
If you are self motivated, thrive on problem-solving, and have a passion for technology and learning new hardware and software products within a Technology innovator, then we want to hear from you!
Starting salary cĀ£25k (dep upon relevant experience and skills), +benefits package including private health and free onsite parking

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