Out of Hours Service Desk Analyst

Recruiter
Link Asset Services
Location
London (Greater)
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Company Description
We are part of Link Group, a leading global provider of financial administration solutions. As one of Europe’s leading asset servicing platforms, Link Asset Services interacts with almost 6m investors, administering and safeguarding £600bn of assets across 10 highly regulated markets.
Job Description
Link Asset Services currently has a fantastic opportunity available for a Production Operations Analyst to join the team. This is a broad ranging, challenging opportunity that would be ideal for someone with a keen interest in entering the technical side of IT and will also provide the potential to progress your technical career even further.
Interacting with Divisional IT and line of business teams, this role will help deliver outstanding 24/7 operational support including:
* Infrastructure and application event management
* 1st line support during non-operational hours
* Error checking and troubleshooting a wide variety of technical problems
* Backup process management
* Bulk email exercise management
* Report creation
* Ticket queue management – responding to service requests and incidents in a timely manner, occasional triaging requests where appropriate
* Working a shift pattern to support the needs of the business
* Supporting the Production Operations Manager as required
Qualifications
* Experience of working in a demanding support environment
* Experience of delivering to time critical timescales
* Logical, process driven thinker with the ability to work independently or as part of a team

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