Application Support Engineer

Recruiter
Advanced Selection
Location
Wiltshire
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Our client, a provider of innovative solutions, seeks an Application Support Engineer to join their Service Support team and provide support to customers, either remotely, by telephone or on-site.

The Application Support Engineer will manage, assess and resolve customer issues / queries in a timely manner ensuring all issues have been logged and updated on the company support system. Where issues cannot be resolved, ensure testing documentation and accompanying results are forwarded and escalated with the development department in line with company protocols and monitor / chase progress on open cases. In addition you may be asked to carrying out planned project work for customer systems installations and application training.

As part of the role you will also support the testing function for new released software, creating test script documentation, carry out testing and submit the results for Company sign off for release and planned customer implementation. Quantify and create functionality user and technical documentation, systems topology and requirements specifications as required.

To be considered, candidates will have experience of MS Windows PC and Server operating systems, strong SQL support skills, in particular an understanding of stored procedures and SQL queries, and good understanding of system design and networking topologies.

We are looking for a motivated and flexible individual who is able to work to deadlines when under pressure and has the ability and willingness to adapt and learn new technologies and system support techniques. You will have strong customer facing skills and able to demonstrate excellent verbal and written communication skills at all levels with excellent analytical, computing and keyboard skills. Knowledge of telecommunications and experience working in a Helpdesk function is desirable.

On offer is a competitive salary with contributory pension scheme, 25 days holiday and free on-site parking

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