Account Manager

Recruiter
Storm Recruitment
Location
Wiltshire
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Job Title: Account Manager

Location: Wiltshire

Term: Permanent, Full-Time

Hours: 40 hours per week

Our Client:

Our client is a thriving online growth agency based in the Wiltshire countryside. They help ecommerce businesses better understand where they stand in the ever changing digital landscape. They discover new opportunities and implement a masterful digital strategy that is proven to increase client engagement and ROI for Their clients.

They are looking for the best talent in the South-West.

Account Manager Responsibilities and Job Role;

This is an exciting opportunity for a highly talented, ambitious professional. Specifically, you will;

• The primary focus of this role is client management - to oversee your allocated client accounts. Develop outstanding relationships whilst conveying the value that this company brings.
• The successful candidate will be the conduit between our delivery teams, their planned work & available hours and the client.
• Clear, concise and consistent communication via telephone, email and monthly meetings with your allocated clients.
• Identifying opportunities to up-sell services to clients is a key element to the business' growth. Working with our Client Services Director, you will identify, manage and close up-selling opportunities.
• When on-boarding a new client, each will be given specific targets that need to be achieved by channel each month. It is your responsibility to oversee and interrogate the data which is produced and challenge the strategy in order to ensure targets are being met.
• Proactive conversations and meetings with clients should be undertaken should targets be off-course, with detailed and realistic plan of action of what steps are required by both parties.
• The candidate will be responsible for challenging the norm, understanding results and reviewing how and where improvements can be made to improve performance and profitability, through a strategic approach.
• You will be asked to travel periodically to visit your allocated clients for meetings.

Ideal Candidate Requirements:

• Knowledge of various digital marketing channels: SEO, PPC, Paid Social, E-mail.
• Experience of working as an account manager preferably with e-commerce businesses.
• Strong communicator who is able to build quick rapports with clients at all levels, whilst being able to put their own points across
• Excellent organisational skills with the ability to work under pressure and to tight deadlines.
• Commercially astute, with the ability to understand the needs and goals of both the company and the allocated clients.
• Self-organised, with the ability to multitask and handle multiple clients, strategies and deadlines
• Comfortable working in a fast-paced environment and remain calm and unfazed by high-pressure situations

We are committed to recruiting the best digital talent in the South West, and the successful candidate will join the client's team, maximising their performance and growth

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