1st Line Support Analyst

ShortList Recruitment Limited
10 Oct 2018
08 Nov 2018
Contract Type
Full Time
1st Line Support Analyst

Shortlist recruitment is recruiting for a 1st Line Support Analyst to join a market leading software house in Cheadle. This is the perfect position for a graduate or someone from an IT background who is looking for a change in career.

The 1st Line Support Analyst will be required to run the support line for web applications, liaising with clients and end users. The role includes managing the solutions database through updates and fixing common problems.

Typical daily responsibilities for the 1st Line Support Analyst will include:

* Taking and logging calls from customers around the UK
* Providing 1st Line Support, ranging from password resets to major fault diagnosis
* Remotely accessing customer environments to carry out detailed fault diagnostics
* Providing excellent levels of customer service at all time
* Travelling to customer sites as required for planned meetings or project work
* Running daily checks on backups and carrying out preventative maintenance on customer environments

The right 1st Line Support Analyst for this role will have prior experience in a busy help desk environment and have good hands-on support knowledge of areas such as:

* Customer service skills
* Excellent phone skills
* Passion for giving great service
* Active Directory
* Microsoft Exchange
* Windows 10
* Office365

The 1st Line Support Analyst will receive full support and training from the senior analysts, and will be expected to be willing to constantly learn new skills and technologies.

The 1st Line Support Analyst role is a fantastic opportunity for an enthusiastic help desk analyst or support analyst who has a passion for customer service and IT and bored in their current role and wants to join a very friendly and busy team, in a business that has ambitious growth plans.

The salary on offer is up to £22,000 and includes a training allowance. This role is based in Cheadle and is commutable from Manchester, Wythenshaw, Wilmslow, Altrincham, Knutsford and Warrington. You must be able to travel to Cheadle in under 1 hour to be considered for this role.

ShortList Recruitment is acting as an Employment Agency in relation to this vacancy.

ShortList specialise in the full spectrum of IT positions, from CIO to Helpdesk Analyst, on both a permanent and contract basis

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