Service Delivery Engineer

Recruiter
1st Choice Computer Appointments Ltd
Location
London (Greater)
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Service Delivery Engineer
North London / Andover (Hampshire)
Up to £34k + benefits
VR/02392R
Our client is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.
This is an exciting opportunity for an IT professional with MS Server, Desktop, Active Directory and Networking skills to join a fantastic company promoting unique solutions and a hands-on approach.
As a Service Delivery Engineer based spilt between sites in North London and Andover and Hampshire. It is likely you would spend 3 days a week at the London site and 2 days a week in Hampshire. You will work predominantly at customer premises providing a mixture of 1st/2nd/3rd line service delivery support to a growing customer-base across London and Southern England. Reporting to the Service Desk Manager, you will work as part of a team of service engineers in the Infrastructure and Service Delivery Departments. When not working directly at customer sites, the candidate will be expected to work a shift pattern covering 37.5 hours per week as part of the central on-call team rota.
This role will be based on client site in North London 3 days per week and Andover Hampshire 2 days per week. - All travelling expenses will be covered
A Full driving licence is essential
To be considered for this opportunity you must possess:
· Excellent technical and communication skills
· A can-do attitude with strong customer services skills
· A calm and patient manner whilst working under pressure
· Previous experience working in a service desk role either with a service provider or within a corporate environment
· A Microsoft Server MCP Exam would be preferred
You must be able to demonstrate proven abilities in the support and installation of a variety of IT solutions. It is also essential to have extensive working knowledge and practical experience of the following:
· Microsoft Desktop & Office Systems
· Microsoft Server and Virtualisation Technologies
· Active Directory Security and Administration, GPO
· Working knowledge of TCP/IP, DNS, DHCP
· Support of hardware, printers, desktops and servers
· Mobile devices/phones
· Email, Antivirus & Backup software
· Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, firewalls and routers
Candidates must possess a driving licence and have access to their own vehicle.
Due to the nature of this role, candidates will be expected to pass security clearance

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