Graduate Technical Customer Support

Recruiter
Forest Personnel
Location
Berkshire
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer - Analogue and Digital Instrumentation
Due to expansion, an excellent opportunity has arisen within this highly respected technology company to provide technical assistance to global customers on an exciting portfolio of specialised digital and analogue instrumentation.
Based within Aldermaston offices, you will be responsible for supporting customers through remote diagnosis (pre-dominantly via email as international, and some phone) and deciding strategies on how to proceed with product repairs or support.
This will also include:
* Working through a list of prioritised support tickets.
* liaising with the engineering department providing continuous feedback to improve product design and reliability.
* The opportunity to assist with hands-on product repairs and tests (equivalent to your capabilities).
* Opportunity to travel internationally over time to support field engineers in a hands-on capacity, depending upon the needs of the business.
The preferred candidate will possess the following:
·Logical, problem-solving mind-set.
·A Degree in Electronics/Electrical/Computer Science or related Engineering discipline or equivalent desirable.
·A knowledge/interest in areas such as networking, digital and analogue electronics, sampling theory, control systems and Win/Linux/MacsOS operating systems.
·Excellent interpersonal and communication skills.
·Sound organisational skills with the ability to prioritise.
·Practical knowledge of electrical troubleshooting methods and equipment.
·A Willingness to learn and develop, as there’s a lot of new/specialised technology to learn.
·Flexibility to travel on occasion in the future.
Due to the location, own transport preferred, but there is a bus stop 10 mins walk away.Please note, that you must be living within a reasonable commute of Aldermaston, so Reading, Thatcham, Newbury, Basingstoke etc areas.
Desirables:
Any experience providing field based support to customers.
Multi language skills (as the company is international).
knowledge of IP, WIFI, GSM, Serial and programming.
The position may ideally suit a recent Electronics/electrical/Computer science graduate, looking for a very interesting opportunity to learn lots of exciting technology, technically support a global client base and work for an exciting instrumentation company.
Starting salary up to £25k+benefits package+ comprehensive product training and possibility of progression within an exciting global company

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