2nd Line Support Technician

Recruiter
YourRecruit
Location
London (Greater)
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Up to £40,000 dependent on experience

London, WC1

MCP. Microsoft Certification. MCDST. Desktop. IT Support, 2nd Line, Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, firewalls (SonicWALL and Cisco Meraki especially relevant), networking, backup, virtualisation, Hyper-V

Check out these benefits…

Do you want to work for a company that offers a great bonus scheme and a holiday package rising up to 25 days with years of service? Company pension and Death in service insurance, healthcare and an interest free travel loan? On top of their highly impressive offices you also have a subsidised cafeteria and are enrolled for Microsoft training and Certifications!!!

What more could you want?

Our client is a Microsoft Gold Certified Partner and also has fantastic partnerships with large brands such as Microsoft, Dell, HP and ConnectWise just to name a few. They believe training is very important and aim to fill the full potential for all of their staff! Sound interesting? Apply today!

Our client has been providing business IT support since 1987, and their top five longest-standing clients have trusted them to look after their IT requirements for over 100 years in total, which is quite an achievement. So you can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best they can.

What will your working week be like?

Dealing with clients, candidates must be able to build rapport with others easily. The successful applicant will be committed to providing high quality customer service in person, via email and over the phone. Duties will include:

* Provide excellent customer service to external clients, up to a senior level

* Act as an escalation point for technical team

* Pro-active project contribution / implementation including liaising with clients and colleagues

* Troubleshoot problems by telephone, remote access and on-site visits

* Help improve company systems, procedures and knowledge

* Ad hoc and planned mentoring of technical colleagues

* System builds, configuration and installation (remote or on-site)

* Diligent documentation and time-keeping

* Solution design and research and development for internal and client use

Who are we looking for?

We’d like to hear from you if you:

* Have Certifications, ideally Microsoft. We expect you to achieve MCSE/MCITP within 6 months of joining us

* Have spent at least three years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)

* Are confident communicating with people by telephone, email and in person

* Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines

* Enjoy helping people and working in a team, learning quickly and sharing knowledge

* Like to work on making yourself and your team better

* Are a stickler for detail

* Love technology: especially Microsoft (There is no requirement to have experience in all these areas specifically, but it is advantageous if you have had exposure to these: Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, firewalls (SonicWALL and Cisco Meraki especially relevant), networking, backup, virtualisation (Hyper-V)

* Want to apply enterprise level IT management to small and medium sized businesses in a highly professional environment

MCP. Microsoft Certification. MCDST. Desktop. IT Support, 2nd Line, Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, firewalls (SonicWALL and Cisco Meraki especially relevant), networking, backup, virtualisation, Hyper-V

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation

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