Technical Account Manager (Marketing Communications)

Recruiter
D4 Digital
Location
Wiltshire
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
The Technical Account Manager is responsible for managing client expectations and creating opportunities to achieve business growth targets and must have the ability to build a relationship from within a Client account. This is an excellent opportunity to work with a leading brand within the financial sector.

Client Relationships

■ To manage a portfolio of client accounts and projects across a broad range of creative, technical and/or specialist activities.
■ To build and develop good relationships with the client and manage their perceptions and expectations
■ To develop existing client relationships in order to effectively communicate the Department’s operations and capabilities and to ensure a consistent and growing flow of work into the department
■ To constantly source, develop and manage new client areas of business, both internally and externally.
■ To work with colleagues to ensure that the overall department portfolio is managed effectively
■ To proactively provide expert advice and guidance on marketing, communication and technical issues in order to both maximise the effectiveness of the department’s services and to ensure consistency with corporate standards
■ To advise the client on the best solutions to meet their communication needs
■ To create, design and implement these solutions
■ To ensure high customer service levels and maximise the benefit of the Department to the company

Responsibilities;

■ Ensuring all communication email/SMS activity is fully documented and in line with compliance and security requirements.
■ Ensuring full testing and sign off is completed to campaign ‘go live’.
■ Delivery of communication marketing campaigns.
■ Planning and co-ordination of Marketing, Transactional and Project activity.
■ To exhibit best practices and industry standards related to digital channels and email in particular

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