Customer Service Advisers - Full Time

Recruiter
Cogito Talent
Location
Malmesbury
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Customer Service Advisors - Full Time

Role Overview

* Dyson’s contact centre is a fast paced and varied environment where you will be providing technical support over the phone to all Dyson owners.

* It’s a fun, diverse and dynamic role that could see you ordering parts, booking engineers or helping customers with their first machine.

* Whatever the task, you’ll see it as an opportunity to deliver sales through excellent service.

Dyson HQ is home to over 3,500 people who work across a medley of engineering and commercial functions. The award-winning campus has three cafes, a sports centre and a number of engineering icons including Harrier and Lightning jets – one of which hangs from the ceiling of their café. Based in Malmesbury, the campus is within easy reach of both the Cotswolds and cities like Bath and Bristol along the M4 corridor.

Function Overview

Dyson is all about problem-solving and their Contact Centre is no exception. They’re dedicated to delivering world class service and that means having a world class team.

They’re based in Malmesbury, Wiltshire and open 7 days a week, 8am – 8pm, Monday – Friday and 8am – 6pm at the weekends.

This is a permanent, full time role which you will earn £17,000 plus commission by promoting Dyson and being passionate about being the best.

Accountabilities

* Working as part of their friendly, professional team, you’ll be on the phones interacting with Dyson owners, creating customers for life.

* You’ll love getting to know about new Dyson technology, exciting customers and even securing a sale on the same call.

* They’re all about innovation, so you’ll share their love of ideas and bringing them to life, whether that’s by improving products or processes, to ensure we deliver for their customers.

* A fast paced and varied environment with excellent communication service at the forefront.

Skills

* They’re looking for people who understand what it takes to exceed great customer service but who are also dedicated to continuously improving.

* If you’re motivated and have a positive approach and good people skills, They can teach you the rest - it’s your potential that they’re interested in.

* If you also enjoy working in a fast-paced environment, are results-focused and excited by the prospect of delivering sales, this is an excellent opportunity to build invaluable experience with a global technology company.

Benefits Overview

* Commission and additional sales bonuses based performance

* 27 days annual leave

* Pension scheme

* Life assurance

* Dyson machine discount

* Sports centre

* Subsidised cafe and restaurants

Cogito working as dedicated recruitment partner to Dyson

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