1st Line Helpdesk / Service Desk Analyst

Recruiter
Latcom Plc
Location
Basingstoke
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
My client based in Basingstoke, Hampshire, are looking for IT Service Desk Analyst / 1st Line Helpdesk. You will be required to apply for Security Clearance to SC level after joining, if you do not already have such clearance.
You must have:
* Technical IT service desk both logging and resolving issues.
* Experience with Active Directory & MS Exchange to the extent of creating and managing users and permissions.
* Knowledge of MS Office suite of applications and troubleshooting.
* 1st line Desktop and Server operating systems support.
* Working with Antivirus software.
Role is on a 7.5 hour shift Monday to Friday with a rota spanning from 8am to 6pm with a half hour break for lunch.
The ideal candidate must have current experience of working on a 1st line Service desk that manages customer incidents and requests through to completion. You must be able to manage a broad, but possibly shallow range of IT issues. You must be an owner finisher with a positive, customer focused outlook who takes pride in finding solutions and working within a team looking to provide a great customer experience.
Role involves working as part of the Service Desk, capturing and dealing with a broad range of customer requests and incidents, logging appropriate detail in the system for each ticket. You will “own” the calls through the life – liaising with other areas of IT where needed and ensuring good communication with the customer.
Please send your CV for more information and a full job spec

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