Service Desk Analyst

Fortem People
10 Oct 2018
14 Oct 2018
Contract Type
Full Time
Our prestigious client is looking for a professional, quick learning, enthusiastic and self-motivated Service Desk Analyst to join a small but dynamic team and must also have the ability to deal with users at all levels and work under pressure. The successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player. You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1st and some 2nd line support.

The job:

Key responsibilities

* Consult and communicate effectively, both written and verbal

* Support a wide range of IT users and systems

* Log all service desk tickets on the ITSM system

* Manage Service Request tasks (e.g. new starter requests)

* Provision of all IT equipment i.e., laptops, desktop, printers and peripherals

* An understanding of client confidentiality issues and the use of discretion

* Able to excel in a fast changing, priority shifting environment

Preferred Experience/


* Experience in supporting MS OS and application software

* Proven troubleshooting skills

* Experience administrating Active Directory

* Excellent knowledge of Microsoft Windows 7 & XP & 10, MS Office 2010

* Working knowledge of Windows Server (Apply online only)

* Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc.

* Mobile Device Management (Apple iPhone devices)

* Backup software (preferably Symantec NetBackup).

* Excellent customer service skills

Preferred qualifications

* Minimum GCSE level ‘C’ or above in English, Maths, Science and Information Technology

* ITIL Qualification is desirable

* AS/400 exposure

* Lotus Notes/Domino Server exposure

* Citrix XenApp awareness

The Benefits:

* Salary: Circa £23,000

* Perminant/Full Time

* Mon-Thurs 08.30am – 5pm Fri - 8.30am- 1.30pm

* Holiday entitlement: 25 days per year + 9 statutory bank holidays

* Stakeholder pension scheme (max 10% employer contribution) including life assurance x4 salar

* Permanent Health Insurance cover subject to qualifying period

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