Junior / 1st Line IT Support Technician

Recruiter
1st Choice Computer Appointments Ltd
Location
Kings Hill
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
Junior / 1st Line IT Support Technician
Kings Hill
Salary £16k-£22k
VR/02402R
For this role you must have your own transport
OPPORTUNITY TO GAIN MICROSOFT QUALIFICATIONS WHILST WORKING FOR LEADING MICROSOFT GOLD PARTNER
Our Client is looking to recruit a 1st Line Support IT Technician as soon as possible, to work in their dedicated team and provide 1st class IT service to their clients throughout the UK. Based in their modern open plan offices, you will become a key member of the services team helping add value to clients while achieving the best possible customer services experience. This is a fantastic opportunity for someone who is both customer-focused and technical, who is looking to further their career and thrive in a dynamic working environment.
Working within a dedicated team of technical IT professionals, you will provide remote and on-site IT services to clients throughout the South East. Some of the larger clients require regular scheduled on-site Helpdesk services where you become an integral part of their in-house IT team. This is a key service delivered on a quarterly rota basis and one in which you, as a professional IT person, will be heavily involved in. During non-rota periods, you will be based at headquarters providing remote support services to a large and diverse range of clients.
Clearly, as you become more experienced your knowledge will naturally increase, however, career progression is also encouraged by providing training opportunities for you both internally and externally including funding your Microsoft Certifications. This is a fantastic opportunity for someone with basic to intermediate desktop support skills looking to further their career in a growing, positive and enjoyable environment.
Experience / Key Skills
· Minimum of 12 months previous IT work experience
· Car owner with a full driving license
· Intelligent, quick logical mind. Has a “can do” attitude
· Able to analyse and troubleshoot a problem arriving at a logical solution. Initiative and resourceful approach
· Moderate desktop operating systems experience (Windows XP/7/8)
· Basic knowledge of servers and Active Directory would be a useful, but not essential
· Previous Helpdesk experience in a similar role would be advantageous
· Flexible and able to learn quickly or under pressure
· Well-developed communication skills both written and oral
· Understands the importance of documentation.
· Able to balance working under pressure with a need to escalate and respond to client demand
· Polite, courteous and customer-focused. Able to liaise effectively and build rapport with clients
· Has a commercial awareness, able to identify and communicate opportunities for the sales team to seize
· Enthusiastic, self-motivated and keen to learn!
Key Tasks will include:
· Providing 1st line telephone, remote and onsite support to clients throughout the South East
· Part of quarterly team rota
· Key project resource for customer infrastructure/software implementations
· Responsible for documentation of work
· Evaluation and exposure to new technologies and products for resale potential
· Training will be provided

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