German speaking Customer Experience Agent

Recruiter
People First Ltd
Location
London (Greater)
Posted
10 Oct 2018
Closes
19 Oct 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
Your New Job Title: German speaking Customer Experience Agent
Your New Salary: £19-20k, per annum
Benefits: £2k per year clothing allowance, clothes discounts, 22 days holiday, birthday holiday. Pension of 2% employer and 3% employee contribution, eye care vouchers, cycle to work scheme, season ticket loan, sample sales.
Location: Central London
Job status: Permanent
Start date: ASAP
Working hours: 8 hours per day between 7am - 10pm including some weekends, (40 hours per week)

The Skills You'll Need: Fluent German and English, customer service, logistics, analytical thinking

Who You'll Be Working for:

Our client is looking for a German speaking Customer Experience Agent who will be working within a 24/7 Global Contact Centre, handling customer communication across multiple channels and reporting directly into a Team Leader. Customer Experience is a fast paced, digital and high pressured environment, with a primary focus on resolving customer issues and providing luxury customer service solutions.

You will be required to be fully flexible and work 40 hours per week, any 5 days out of 7, 8 hour shifts between 7am-10pm. You will also be required to work weekends, bank holidays and the key trading days during the festive period.

What You'll be Doing Each Day:

* Primarily a phone based role within a call centre environment.

* Handling customer contacts across multiple channels including phone, email, social media and messenger channels in line with brand tone of voice guidelines.

* Using Zendesk and numerous in-house software systems, CRM platforms and payment gateways.

* Handling customer care and sales enquiries, such as complaint handling, problem solving, processing monetary transactions, liaising with logistics and payment gateway partners and delivering customer case resolution.

* Meeting sales targets, customer response times, quality and number of customers contacted per day.

* Supporting with Customer Experience administrative tasks when requested.

* Liaising with internal departments as well as external business partners.

* Acting as a brand ambassador at all times, representing our brand values, following wardrobe and grooming guidelines.

The Skills You'll Need to Succeed:

* Business level proficiency in English & German, written and spoken.

* Previous experience in a Customer Service environment - face to face or in a contact centre

* Ability to handle difficult conversations and provide positive resolutions.

* Natural confidence, strong listening skills and diplomacy skills.

* Natural affinity in learning new systems and processes in a digital environment.

* Strong time management skills with the ability to plan, prioritise and meet deadlines.

* Strong analytical skills, numerical ability for handling complicated logistics, legal, tax and payment issues.

We would be grateful if you could send your CV as a Word document. Thank you for taking the time to apply to People First. If your application is successful, you will be contacted within 7 days but I’m afraid that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website

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