Inside Sales Coordinator

Aldena Associates Ltd
London (Greater)
10 Oct 2018
08 Nov 2018
Contract Type
Full Time
Job Description

Located in our London office, the Inside Sales Representative will provide outstanding customer service and support for our sales team as well as our network of clients and distributors. The selected candidate will be responsible for supporting the entire sales process for Midstream products from project quotation though to product delivery.

Key Responsibilities

* Ensure outstanding support in accordance with company policies and procedures;

* Act as liaison between the outside sales force and other functional areas of the company to ensure projects are well-managed throughout the entire pre-sales process, from Lighting Specification to Sales Order Entry

* Manage sample requests;

* Ensure that all projects are registered in the CRM, and all supporting documents are complete, current and stored appropriately;

* Prepare and deliver timely and accurate quotations;

* Follow up on project quotations, document results, and keep the sales team informed of project status;

* Receive, review and process orders in the ERP system;

* Coordinate with internal technical resources to set up and deliver technical data such as specification sheets, 3D photometric studies, approval drawings, etc.;

* Coordinate activities related to order changes (changes to address, product, price, quantity, etc.)

* Maintain good relations with prospective and current customers of the company;

* Handle a variety of special projects, as requested;

* Demonstrate strong technical and product knowledge as well as a commitment to continuously improving customer and sales support skills.

Education Required

* Bachelor's Degree preferred

Qualifications Required and Working Conditions

* Minimum 2-3 years of relevant sales and/or sales support experience ideally in a technology or manufacturing industry.

* Experience in the lighting or architectural or electrical industry an asset.

* Ability to interpret and communicate an extensive variety of technical instructions related to installation of lighting projects.

* Comfortable in the dynamic atmosphere of a high-growth product organization with a rapidly expanding product line and customer base.

* Strong analytical and problem solving capabilities.

* Experience at working both independently and in team-oriented environments.

* Customer service excellence is part of your priorities and values.

As a growing leader in the LED lighting industry, we're looking for dynamic, ambitious individuals, who are not afraid to think outside the box or contribute to a fast-paced, collaborative environment

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