IT Support Engineer

10 Oct 2018
14 Oct 2018
Contract Type
Full Time
£23,000 to £28,000 DOE plus excellent benefits including 23 days annual leave + bank holidays, free gym access, Pension, Private Medical Insurance, Onsite parking plus more.

Egham (TW20) also travel to Hillingdon and Cobham when required

Our client is an incredibly successful organisation within the learning sector. They have an exciting opportunity available for an experienced and proactive 1st Line Support Engineer with excellent experience using Apple Macs. You will be required to perform skilled work in the installation, configuration and maintenance of computers, printers, software and other related equipment for the client. The 1st Line Technical Support Engineer will act as the first point of contact for all IT Service Requests and provide 1st line technical support to end users, aiding teaching and learning and supporting core operations.

Our client is looking for an experienced candidate with Apple Mac Certifications, as well as CCNA certification or relevant networking experience. Any further Microsoft qualifications would be welcomed. In return the client is offering a generous basic salary as well as excellent benefits including gym, a beautiful site and a fantastic working environment.

Our client operates a very prestigious environment; they have multiple sites including internationally, and are looking for friendly, proactive and hard-working candidates to join them.

Duties for the IT Support Engineer:

* Acting as a resource person, advising on software and hardware products.

* Dealing with IT service requests passed through the Service Desk System, and escalated from the 1st Line Engineers.

* Provide sit-wide assistance and technical support to users through training and troubleshooting, as well as deal with issues relating to computer and network systems.

* Continually update network system security, and in conjunction with the Infrastructure Manager administer the Firewall and Internet filtering systems.

* Setup and configure Apple iOS, Mac OSX and Windows based desktop and portable computer systems.

The successful IT Support Engineer will have:

* Extensive experience within a 1st Line IT Support role in mixed Apple Mac and Windows based environments.

* Outstanding customer service and communication skills and the ability to provide a high level of service at all times within a learning environment.

* Experience with mixed Apple Mac and Windows based environments.


Apple Mac Certifications (ACTC) and Cisco Certified Network Associate (CCNA certification) or relevant networking experience for example ACA, ACP, ACMP, ACSA or ACSP. Any additional Microsoft Accreditations would be welcomed, Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification. ITIL certification or experience working in an ITIL aligned environment.

If you are looking for a new challenge in a hugely successful organisation set in prestigious grounds and an impressive site, and you have Apple Mac and CCNA certifications, please contact us today!

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Skills: 1st Line IT Support. Mac and Windows. Apple / Mac / Microsoft Certifications. ACTC. ACA. ACP. ACMP. ACSA. ACSP. CCNA. MCP. MCSE. Cisco. Networking. ITIL. Windows. Active Directory

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