Sales Team Leader

Pure Recruitment Solutions Ltd
London (Greater)
10 Oct 2018
08 Nov 2018
Contract Type
Full Time
Your Task

To manage, lead and coach with passion, encouraging real commitment to customers and ensuring the sales team produce quality calls and written communication. You will use your strong leadership and motivational skills to inspire an extraordinary service. One that surpasses expectations and reaches the business goals with outstanding results.

You will be responsible for managing the day to day running of a team of sales advisors within a contact centre environment and performance manage them to maximise profits for the business. You will also work alongside other Team Leaders to drive sales through being creative, supporting one another to encourage employee engagement across the sales department which leads to a high performance culture – and much much more!

Key Responsibilities

* To drive sales and to proactively increase sales

* To report to the Sales Manager on a daily basis all sales related activity

* Call monitoring and email quote monitoring

* Update team on performance and business information through team meetings and other communication channels

* To manage the performance of your team effectively, including the ongoing review of performance, 1-2-1’s, appraisals, coaching and objective setting

* Working as a team to manage the floor

* Being creative to help drive sales, encourage employee engagement leading to a high performance culture

* Ensuring individuals have an understanding and are demonstrating our Core Values

* Participate in the creation and delivery of events surrounding current marketing activity and incentives

* To assist in implementing new product to sales team

* To assist with driving deals and distributing them to the sales team

* To assist with any daily troubleshooting

* To distribute enquiries

* To assist the QC’s

* To answer phones and reply to customers in the absence of sales agents

* Authorising Shift swaps and monitoring of lateness and sickness

* Daily sales stats/incentives communicated to sales team and updated

Key Requirements

* Solid experience in a leadership/supervisory role

* A strong travel background would be very useful, especially in a call centre environment

* The resilience and composure to remain positive under pressure and continually evolving circumstances

* Strong consultative coaching skills and the strength of personality to motivate and inspire your team

* Good time management and the organisation to effectively prioritise your teams workloads

* Excellent written and spoken communication skills

* Results focused and committed to the values surrounding outstanding service delivery through effective people management

* Ability to multi-task, and work on own initiative making informed decisions within area of responsibility

* A good decision maker that portrays excellent influencing skills

* Minimum 2 years’ experience in managing a team

* Minimum 3 years’ experience in a sales and target driven environment

* Ability to manage a high workload, prioritising tasks and delivering to timescales as required by the business

* Experience managing remote workers is desirable but not essential

In addition the successful candidate will be expected to take FAM TRIPS as part of this role

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