Senior Business Process Analyst

Incite Insight
10 Oct 2018
19 Oct 2018
Contract Type
Full Time
Senior Business Process Analyst – Reports to Head of Transformation

Location: Manchester


Hours: 09:00-17:30, Flexibility as the business needs require.

Overall Role Purpose:
Reporting to the Director of Transformation, the Senior Business Process Analyst will work across multiple projects, programmes and change initiatives globally to support the business change objectives of the Transformation team. The role will act as a key liaison between the partnership, business services including IT and the Transformation team

As part of a small team within the wider global organisation, flexibility and adaptability are essential

Tasks include but are not limited to:

* Business analysis within defined projects / programmes: delivery of BA responsibilities within defined projects and programmes – including the capability to combine BA activities with PM responsibilities.

* Project / programme management of defined projects / business analysis workstreams where required.

* Ownership of business analysis processes, tools and templates and completed deliverables.

* Programme Office Manager: management of defined PMO responsibilities within projects / programmes. Ownership of PMO processes, tools, templates to support the delivery of approved projects and programmes.

* Support to a rapid deployment / Tiger Team: provide BA / PM support to rapid deployment initiatives as required and as defined.

* Ownership of Transformation Knowledge Management: assist the development and maintenance of the company’s management best practice methodology, frameworks and "playbooks".

* Support to Innovation / Transformation activities: application of investment (IRB) processes to defined Innovation initiatives, direct liaison with the Innovation Board.

* Support to the Transformation budget forecasting / tracking process.

Main Responsibilities

Management of or delivery of full business analysis within defined projects / programmes: Business analysis to include but are not limited to:

* Business process mapping and redesign.

* Benefits management modelling, development and maintenance.

* Business case development and maintenance.

* Requirements definition (Waterfall).

* User story / Epic development (agile).

* Requirements MoSCoW analysis.

* Customer journey development and analysis.

* Project, programme and portfolio cost analysis.

* Resource modelling.

* System architecture modelling.

* Target operating model – development and maintenance.

Support to Transformation budget development, forecasting and tracking.

Project / workstream lead for defined business analysis projects / workstreams. Including the chair of relevant Project Boards, management of key stakeholders, management of cross department dependencies, delivery of defined benefits to budget, adherence to the company’s best practice approaches.

Support to the development of the Transformation Strategy for or client’s, planning the three and five year strategic direction in line with the partnership, business services, regional management boards and Global Board plans.

Support to management of the Investment Review Board and the development and maintenance of the supporting investment review processes.

Project / Programme Office Management. Responsibilities to include the oversight and, where required, delivery of key PMO activities:

* Risk and issue management.

* Project / Programme planning, including critical pat analysis.

* Assumption, dependency, decision and opportunity management.

* Programme cost analysis and tracking.

* Programme resource tracking.

* Business change communications.

* Stakeholder management.


Business related degree (2:1 or better) preferred.

Business change certifications preferred (e.g. Business Process Analysis, Change Management).

Recognised Project and Programme certifications preferred (MSP, PRINCE2, APM, PMP).

Recognised IT management certifications preferred (ITIL, COBIT, DevOps, SIAM).


Knowledge and experience of Business Analysis techniques - specifically agile and waterfall business requirements definition, process mapping and business process redesign.

Knowledge and experience in utilizing best management practice frameworks and methodologies to bring effective organizational change. Experience should include but not be limited to aspects of; Lean, Six Sigma, agile development, DevOps, ITIL, BP.

Experience in transformation in commercial and professional service environments preferred.

Experience in a working PMO, managing the central governance of projects and programmes across a commercial organization preferred.

Experience in defining project and programme outcomes and using a benefits management led approach preferred.

Exposure to mid-to-large law firm or another professional services environment is desirable.

Expert user of the core Microsoft Office applications, particularly Visio, PowerPoint, Project, Word, Outlook and Excel.


Ability to demonstrate problem solving and analytical skills, using a range of capabilities, tools and techniques.

Enthusiastic, energetic and willing to learn.

Good communications skills, able to communicate with senior and junior individuals and groups, technical and non- technical audiences:

* Writing, in the form of emails and other technical and non-technical documentation.

* Verbally, one to one, one to many, small or large group.

Good interpersonal skills:

* Able to develop a rapport with partners, managers, internal customers and external suppliers.

* Able to work effectively with other team members to allocate work and develop integrated solutions

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