Cisco Service Desk Analyst

Recruiter
Great Find Recruitment
Location
Watford
Posted
10 Oct 2018
Closes
08 Nov 2018
Contract Type
Permanent
Hours
Full Time
We are seeking a talented individual with an excellent customer service ethos and the Networking Troubleshooting ability to operate in a 24/7 Service Desk Analyst role. Excellent Learning and Development Opportunities.
Benefits include, Annual holidays excluding public holiday - 25 Days, Cycle to work scheme, Gym discount, Childcare vouchers, sponsored education plan, Bupa cash plan, shopping discounts
You will be joining a fast growing organisation who truly support the development of their staff.
You will be delivering outstanding 1st / 2nd line network technical support to a range of company clients in line with the Service Desk function. If you possess the knowledge and skills-set necessary to operate confidently in a technical IT Support role, of if you have previous experience in a similar position, get in touch today!
Working closely within a team of support staff, you provide the support for our clients market leading service offerings. We client is looking for passionate individuals with a genuine interest in progressing within the IT industry!
Your core responsibilities will include:
* Providing technical support related to Cisco Network hardware, systems and software faults to a range of the company’s clients
* Raising and closing tickets, ensuring a timely and friendly service
* Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business down time
* Using Helpdesk software system to monitor and keep track of our clients networks
* Communicating with internal and external company stakeholders
* Liaising with end suppliers when technical information is required
* Prioritising workloads to ensure all client queries are dealt with accordingly
* Accurately logging query information on an internal helpdesk system
The ideal person specification:
* Strong interpersonal skills that will enable you to deliver a high standard of customer service
* Be able to manage multiple operations at any one time and prioritise tasks where necessary
* Strong IT systems and Network topology knowledge - (DNS, DHCP, TCPIP, NAT, VLAN, Switches)
* Network Switches and Routers Troubleshooting
* CISCO CCNA / CCENT qualifications are desirable
* Previous analyst/helpdesk experience is also desirable for this role
* The position comes with an excellent benefits package with a basic salary of up to £27,000 for the right candidate plus bonus!
* As part of the package you will be offered access to Cisco's INE Training Portal!
* The role works on a 4 on 4 days off, 12 hour shift pattern including night shifts. Overtime is available and paid at 1.5 hourly rate.
Just some of the reasons to join our clients organisation?
* Our client offers globally recognised accreditations
* Our client has received awards for hardware innovation
* Multiple Offices in the UK
* Recently awarded CISCO services partner award
* Nominated in category best 100 places to work for
* Microsoft and CISCO Certified Partner
* Excellent Progression Opportunities
Apply Today

Similar jobs

Similar jobs