Molecular Solutions Product Specialist (Applications) - Field Based (Primarily East England/East

Expiring today

Recruiter
Roche
Location
Bedfordshire
Posted
10 Oct 2018
Closes
17 Oct 2018
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
The Position12 month agency payrolled contract for immediate start (or as soon as possible)An exciting opportunity has arisen for a Field Based Product Specialist (RMS) to work within our Systems Support team in Technical Services on a 12 month contract.Reporting to the Team Leader- Product Specialist, this full time opportunity is available with a start date as soon as possible.Roche Molecular Systems (RMS) UK is a market leader in Molecular Diagnostics and Life Science. With over 25 years’ experience in PCR testing technology, Roche play a vital role in the diagnosis and ongoing treatment monitoring of a wide range of diseases.With a strong product portfolio, you will be coming in to the Roche Molecular Solutions, Systems Support team to provide superior customer support for a wide range of products including viral load, CT/NG, HPV, oncology, qPCR & NAP.The roleWe have an exciting opportunity for a Field Based Product Specialist to join our Molecular Solutions Product Specialist team. In this role you will be part of a team that ensures our customers receive a superior customer experience by delivering outstanding service to the patient from sample arrival to result generation.Reporting to the Team Leader specific responsibilities include:Providing effective on-site troubleshooting application support to customer inquiries and complaints, ensuring a speedy resolutionProviding comprehensive on-site customer training on Roche Molecular Solutions assays and instrumentationIdentifying customer complaints that require escalation according to company procedure to RCSC (Regional Customer Support Centre) & 2nd level support and building strong communication channels with these support teamProviding support to the Sales and Marketing teams to maximise business opportunities and minimise technical complaints Accountability for support of the Roche Molecular Solutions product range, primarily focusing on qPCR/ NAP & Molecular Diagnostics product portfolio.Developing and maintaining strong relationships with customers, colleagues and global divisions, to provide a first-class service for complex support cases by driving results.What will we offer?We will offer you a competitive salary package and a comprehensive training program. The training program will be designed to develop you as a person and a recognised valuable source of information for our customers.​Who you areYou’re someone who wants to influence your own development. You’re looking for an opportunity to pursue your interests across functions and geographies.Where a job title is not considered the final definition of who you are, but the starting point.You have a degree qualification or higher in a Life Science or related discipline and experience in a technical capacity acquired in a diagnostics or life science environment with focus on Molecular Biology techniques (specifically nucleic acid extraction & real time PCR). Understanding of IVD practices in the modern hospital laboratory and familiarity with Roche Molecular Solutions Products and Instrumentation would be advantageous.Self-motivated, you are full of initiative, taking ownership and pride in your work. Customer focused, you will be capable of working with minimum supervision and manage your time effectively.You are motivated by the challenge of investigating and resolving customer issues, are adept at problem solving & excel in providing expert technical advice. You are able to work effectively under pressure, exceeding customer expectations, and instilling knowledge. Customer focused you will have excellent communication skills and ability to understand the customer needs.Primarily you will support accounts in the East of the UK, but also will be required on occasions to travel off territory, including Ireland, as required. You should be located on the Eastern side of the UK and be comfortable to travel extensively and spend time away overnight during the week on a regular basis.You will be expected to plan your own field work schedule and extensive travel arrangements autonomously.If you believe you are the right candidate and would like to work in the Roche Molecular Systems Product Specialist team, please apply now.Roche is an equal opportunity employer.Customer Support, Customer Support > Technical & Application Support

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