Senior IT Project Manager

Recruiter
RLS Recruitment Solutions Ltd
Location
Brighton
Posted
10 Oct 2018
Closes
30 Oct 2018
Contract Type
Contract
Hours
Full Time
Senior IT Project Manager
Job Description
The Senior Project Manager plays a key role in the planning, management, coordination and financial control of projects, across the entire technology portfolio. This includes supporting pre-sales for project opportunities, hence ensuring that projects are delivered to the required time, cost and quality, and that the customer and project objectives are met.
Responsibilities
-Maintain organisation effectiveness by efficiently defining, delivering, and supporting strategic plans for all projects, collaborating with key internal and external stakeholders
-Managing and coordinating multiple technology suppliers, where systems and user acceptance testing of solutions and compliance with GDPR and PCI is critical
-Support the Delivery Management Director in reporting, management and exception resolution across the programme of works
-Facilitate the definition of project scope, goals, deliverables, plans and risks
-Provide resource and scheduling requirements to ensure timely delivery of projects
-Determine the objectives and measures upon which the project will be evaluated, ensuring appropriate customer and management reporting during delivery and on completion.
-Support Pre-Sales during the definition, planning and estimation of project sales opportunities
-Facilitation of new product development, through planning and co-ordination of product delivery teams
-Compile and manage project documentation throughout project delivery
-Manage exceptions and disputes in a professional and effective manner
-Mentor and support the Project Management Office (PMO)
-Provide exceptional customer service
-Undertake training as and when required to maintain own development
-Undertake any other reasonable duties as instructed by senior management
Performance Measures
-Project delivery within scope, on time, within budget and in line with project quality standards
-Successfully delivers business objectives
-Meets customer satisfaction targets
-Exception Management (frequency and mitigation management)
-Timely and accurate project reporting
Requirements
-Minimum of 5 years’ experience in IT project management with specific experience of Unified Communications and at least one other of WAN, LAN, and Data Centre deployments
-Experience of project managing large distributed voice/contact centre projects, across numerous business functions. Technology products include Call Manager, Enterprise Contact Centre, Call Recording, Speech Analytics, Screen Capture Recording, Quality Management and Systems integration with CRMs
-University degree qualification in IT related subject desirable
-Ability to manage numerous related or unrelated projects and manage delivery and reporting as a Programme of works when required
-Ability to identify, define and implement business improvement initiatives relating to the delivery PMO services
-Experience in people management with the ability to drive results and delegate
-Experience in strategic planning
-Experience in change and risk management
-Experience of applying best practice frameworks and methods such as ITIL and ISO standards
-Excellent attention to detail
-Strong negotiation and facilitation skills
-Pro-active attitude to continuous service improvement and results orientated
-Outstanding time management skills
-Ability to understand customers’ environment & business needs
-A high level of written and verbal communication skills in English
-UK driving licence
Skills for this Role
-Customer Service Focus
-Team Player
-Operational Performance
-Financial Awareness
-Influencing and Negotiation

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