Software Support - J1629ME

Recruiter
Recruitment South East
Location
Marden
Posted
10 Oct 2018
Closes
30 Oct 2018
Contract Type
Permanent
Hours
Full Time
SOFTWARE SUPPORT – SaaS – J1629ME

Nr Marden, Kent – Circa £22k

You may work in London, but wish you didn’t. Give yourself back 3 hours a day and enjoy your job - working where you’ll be appreciated, and as part of a team who work well together, and sometimes play well together too. The technology is important, but not as important as people and service.

THE COMPANY

This is the UK hub of a pan-European operation. They offer SaaS (Software as a Service) to a niche retail market, so in turn, those retailers can offer a first class service to their customers.

We will be pleased to provide our clients company name to qualified candidates at the end of the first screening telephone interview.

THE JOB

You’ll be at the very front of the organisation’s customer-first approach:

* Manage the customer technical support process

* Escalate issues where necessary. You will have a technical team full-square behind you.

* Work with our customer service team to help customers in their software implementation/ on-boarding

* Be a team player. We mean that. Team is important. The work together – and sometimes play together.

THE CANDIDATE

Yes, this role is about technology, but it’s more about people and service:

* Passion for technology and understanding of the principles and concepts, rather than an ability to code

* Experience in software support, consulting, training, or implementation in a service related sector

* Understanding of SaaS and cloud computing

* A working knowledge of SQL isn’t essential, but would be helpful.

* Experience in troubleshooting software applications

* The ability to take ownership and use your initiative

* Good attention to detail and problem solving skills

* Excellent communication skills – formal and informal

If there’s one technical area where your skills fall a little short, training will be provided – as long as you’re the sort of person who puts people and team first

LOCATION & HOURS

Our client’s modern air conditioned offices are in Marden, central Kent. It’s a 40-hour week, Monday to Friday

SALARY AND BENEFITS

Base salary is circa £22k depending on skills and experience.

INTERVIEW PROCESS

Client interviews will be held after a screening call and interview with Martin Ellis of the RSE Group.

CONTACT

Martin Ellis

Executive Search and Recruitment

The RSE Group

Mob: (Apply online only)

E-mail: martin@rsegroup.agency

Skype: martin.ellis1955

The RSE Group aim to respond to all applications personally. However, due to the high number of applications we receive, we regret this is not always possible. Therefore, if you have not heard from us within 14 days of your application, please be advised that you have not been successful in this instance. Please note the RSE Group Privacy Notice is available on our website. A paper copy is available upon request

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