Ticketing Manager - Team GB Live

Location
Richmond
Salary
Up to £42,000 (DOE) + Company Bonus Scheme & Benefits Package
Posted
09 Oct 2018
Closes
06 Nov 2018
Ref
11857
Function
Marketing
Contract Type
Permanent
Hours
Full Time

Ticketing Manager - Team GB Live
Richmond + Extensive Overseas Travel
Up to £42,000 (DOE) + Company Bonus Scheme & Benefits Package

++ Exciting career-enhancing opportunity for a candidate with large event ticketing programmes experience to join a leader in Global Sporting Events experiences. Ticket Management experience for global events e.g. The Olympic Games, Commonwealth games, Ryder Cup for example would be advantageous ++

Who we are:


We are a global leader in the provision of premium spectator experiences through unique and innovative travel and hospitality programmes at international sporting events. With unparalleled expertise, we put sport at the heart of everything we do to deliver a range of enhanced event experiences that enable spectators to fully engage with sports brands and immerse themselves in the event.

We work in partnership with some of the world’s most prestigious sporting organisations:

+ ICC Cricket World Cup – Official Travel
+ Rugby World Cup 2019 – Official Travel & Hospitality
+ Team GB Live – Official Partner of British Olympic Association

Our UK sales agency also promotes and sells hospitality on behalf of STH and other global Sporting event hospitality including Wimbledon, Six Nations Rugby, The Open Championship and Henley Royal Regatta.

The Ticketing Manager Opportunity:

We have been appointed to create, manage and implement the Official Travel & Hospitality Programme across a variety of global events.

The Ticketing Manager, reporting to the Senior Ticketing Manager, will primarily manage Ticketing for the Team GB Live programme. The role will also include involvement in other projects. 

Key responsibilities will include but are not limited to:

Ticket Management//


+ Prepare complex Olympic ticketing orders and manage event ticket inventory 
+ Develop ticketing strategies to maximise inventory and commercial returns, overseen by the Ticketing Operations Manager
+ Manage the allocation of event tickets by event, venue, package and ticket category, ensuring that the event ticket requirements meet ticket allocations
+ Ensure event ticket allocations are operationally efficient and deliverable
+ Manage relationships with internal and external stakeholders
+ Negotiate best ticket inventory and allocations with external stakeholders
+ On-going risk assessment of ticket inventory and management of ticketing budget
+ Ensure contractual requirements to external stakeholders are reviewed and fulfilled
+ Attend Stadium Tours as required
+ Manage development of ticketing website for live online Olympic ticket sales
+ Be aware of current ticketing technology and innovations that may be employed by STH to improve customer experiences and operational efficiencies

Operations and Controls//

+ Manage a secure Ticket Dispatch / Collection operation
+ Manage the selection and appointment of Courier to securely dispatch packages
+ Manage the printing of Event Tickets and production of Hospitality Accreditations if required
+ Ensure orders have been confirmed & authorised before dispatch
+ Manage & monitor the courier status of each package
+ Resolve administrative problems and enquiries
+ Handle requests for information and data
+ Develop and manage event day operations

Communication and Reporting//

+ Be the point of contact in relation to all event ticketing matters
+ Work with multiple systems and prepare monitoring reports to be distributed to the team
+ Data management and creation – taking data and manipulating into a functional format i.e. sales reports, inventory reports, for various internal and external stakeholders

About You:

+ Experience of ticketing systems & processes for Olympic events or global sporting events at multiple venues
+ Experience of developing ticketing websites for a live online sales environment
+ Experience in organising, managing and leading an office process in a secure environment

Skills Required:

+ Excellent written and oral communication, attention to detail & accuracy
+ Analytical approach, good with numbers & spreadsheets
+ Strong financial acumen and ability to work with ticket purchase & sales prices, payment schedules, exchange rates.
+ Security conscious and observant
+ Excellent knowledge and use of Microsoft Office, particularly Excel
+ Positive attitude with ‘can do’ approach. Flexible & adaptable to achieve departmental needs

A passion for sport would be beneficial

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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