Service Desk IT Support Engineer - Top 3 Hosting Datacentre Brand

Location
Leeds
Salary
£18,000 - £28,000 DOE + Excellent Benefits + Personal Development
Posted
04 Oct 2018
Closes
01 Nov 2018
Ref
11842
Function
IT
Job Level
Graduate
Contract Type
Permanent
Hours
Full Time

Service Desk IT Support Engineer - Top 3 Hosting Datacentre Brand
Leeds. LS15
£18,000 - £28,000 DOE + Excellent Benefits + Personal Development

++ Ready to join one of the leading UK providers of cloud computing and managed hosting? ++


Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, the business is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.

Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure – as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.

The Service Desk IT Support Engineer Role:

You will be one of our Service Desk technical team delivering, managing and developing Managed Service Customers. Your main focus will be to assist with the technical support of all Managed Service Customers.

Duties and Responsibilities:

+ Work as part of the support service team to ensure we meet our SLA targets
+ Liaise with internal/external customers to understand technical requirements and resolve issues as quickly as possible and with minimum customer impact
+ Provide on-call support for Managed Service Customers as required
+ Resolving customer routine issues via ticket/telephone and escalating support requests whenever necessary
+ Regular reporting on activity
+ Provide 1st/2nd line support for Managed Service Customers
+ Day to day customer communication via telephone, ticketing system, direct email and face to face
+ Supporting clients across various technologies all around the UK
+ Responding to Monitoring Alerts and Tickets
+ Use of Support Systems: Deskpro, MyServers, Secrets, IP Plan, Nagios, Rancid & PRTG etc.+

Service Desk IT Support Engineer Required Knowledge, Skills and Experience:

Essential:


+ Windows and/or Linux basic admin skills
+ Basic understanding of Networking principles
+ Exceptional customer service skills

Desirable:

+ Linux – CentOS/Redhat
+ Asigra Cloud Backup
+ Zerto DR

What do we offer in return?

+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7

Training & Development:

As you can gather, we have a relaxed and friendly working environment but don't be fooled; you will be working with some of the country's best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.

Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

You may have worked in the following capacities:
Junior IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Graduate IT Infrastructure Engineer, Data Centre Support Engineer, Junior NOC / Data Centre IT Support Engineer, Hosting Support Engineer.

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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