Service Advisor - Award Winning Lexus Automotive Dealership
Hedge End, Southampton
£21,000 - £24,000 + Bonus & Benefits Package
++ Ready to join one of the United Kingdoms premier Lexus franchises and winner of the 2016 “Kiwami” award for outstanding achievement? This is the highest award that can be attained within the dealer network ++
We are growing our busy Service Advisor team to four members who will all work closely together to drive the business forward and give our Customers the care and attention they require.
“Omotenashi” is at the core of everything we do. Through a process of continued improvement we will always be striving to improve our Customer experience.
Highlights of the Service Advisor role include:
+ Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
+ Talks and listens to customers to build rapport and understand their service/repair requirements
+ Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
+ Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
+ Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
+ Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
+ Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
+ Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
+ Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
+ Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided
Does this sound like you?
+ Proven high level of customer service skills.
+ Enjoys working with people.
+ Good communication skills.
+ Strong organisational and prioritisation skills.
+ Able to take initiative and ownership of issues with a proactive can-do attitude.
+ Able to multi-task and switch between tasks.
+ A team player who offers help and support to others.
+ Willingness to learn and keep up-to-date with product and technical information.
+ Thrives in a high-pressured environment.
What we offer in return:
+ Staff Purchase Scheme: Once an employee has successfully completed 3 months employment they may purchase either vehicles, parts, accessories or labour from the Company at significantly subsidised rates.
+ Child Care Vouchers: We are pleased to offer a flexible way to meet the cost of childcare, where employees are able to exchange a portion of their salary for a variety of Childcare Vouchers.
+ Life Assurance: Company paid death in service benefit.
+ Pension: We are pleased to offer a contributory pension scheme in line with the new government legislation. When you pay in so do we!
You may have worked in the following capacities:
Cars Sales, Automotive Sales, Dealership Front of House, Dealership Reception, Dealership Administration, Automotive Customer Service, Automotive Service Advisor, Customer Service Advisor, Administrator, Hotel Front of House, Hospitality Front of House.
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.