Client Success Executive - Graduates Welcome!

Location
London
Salary
£23000 - £26000 per annum
Posted
26 Sep 2018
Closes
24 Oct 2018
Ref
00087523
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
Central London, with client visits predominantly within London
Salary: Up to £26,000, dependent on experience
Job type: Permanent, temporary, full-time, or part-time
Start date: ASAP

COMPANY PROFILE
An established and successful IT services company based in central London and New Zealand. Their clients are professional services businesses, typically headquartered in central London.

Their job is to be their clients trusted advisor when it comes to new IT developments and to ensure their IT works seamlessly. As they build on their success, they are looking to expand their highly credible Client Services team.

ABOUT THE ROLE
This is a fantastic opportunity for a great communicator, who wants to learn and is looking for a role that offers real career development potential. The role will involve but not limited to:
- Client success: Establishing and nurturing long-term relationships with clients, in person and remotely
- Client education: Creating awareness about possible service options and IT solutions
- Business, operational & strategic management: Helping to identify development opportunities, providing communications to all levels within an organisation, and working closely with technically-astute colleagues to accelerate problem resolution
- Commercial awareness: Assisting with developments to target business profitability within each client by preparing and interpreting data, and providing input into solutions
- Service delivery management: Managing client satisfaction/ expectations, ensuring we exceed SLAs and providing client reports to demonstrate value-add

This role is not sales focused but demands a consultative approach to client, service and relationship development.

CANDIDATE PROFILE
Relevant industry experience would be useful but finding the right person with the skills and determination to excel at the role is more important to us.

ESSENTIAL:
- A keenness to understand the IT marketplace and stay on top of industry developments
- An enquiring mind and hunger for learning
- A passion for client service, the ability to champion clients' needs and a willingness to go the extra mile to meet them
- A desire to work as part of a team
- Outstanding oral/written communication skills
- Data manipulation and interpretation skills
- The ability to multi-task without comprising on attention to detail
- A proactive and organised style of working
- A willingness to get involved with a range of client-focused activities
- A values-based approach that aligns with our ethos and therefore builds trust with their stakeholders
- A positive mindset and good sense of humour!

DESIRABLE:
- A strong academic background, ideally educated to degree level
- Experience of working in a related role such as Account Management, Service Management or Client Success
- Experience in an IT/tech-based environment would be a bonus

BENEFITS:
- Private healthcare
- 21 days holiday, public holidays + birthday day off!
- Excellent training and development opportunities
- Great company culture

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