IT Helpdesk Engineer / Software Support Analyst
IT Helpdesk Engineer / Software Support Analyst (Experienced or Grad) - Software Tech Company
Woking, Surrey, GU21
Up to £25,000 DOE + Pension + Career Progression
++ This is a fantastic opportunity for an existing IT Helpdesk Engineer or a graduate looking for career in IT to join an established and successful software development company based in Woking (25 minutes from London Waterloo) ++
About the company:
We are a UK-based company located in Surrey that develops address management, gazetteer software and Augmented Reality solutions for local authorities, the emergency services and the commercial sector.
The IT Helpdesk Engineer / Software Support Analyst Opportunity:
Due to continued success and growth we have a requirement for a new IT Service Desk Analyst to join the team.
As an IT Helpdesk Engineer / Software Support Analyst, you will be responsible for providing telephone, email or remote technical support for issues with different priorities that need to be resolved within agreed service level agreements.
Dealing with customers in a helpful, co-operative and friendly manner, your duties will include:
+ Accurately diagnosing issues based on the information you have been provided
+ Obtain any missing information about a problem through clear communication
+ Follow a set of steps to replicate an issue
+ Update case notes so customers can be informed of current status at anytime
+ Liaise with the software development and service teams, ensuring issues are resolved efficiently and accurately
+ Data loading, processing and manipulation
+ Querying the customers database to help identify any issues with the data
+ Maintaining a knowledgebase of common problems and solutions
+ Keeping up to date with our products
+ Software testing
As a Support Analyst team member, you will have great communication skills including excellent written and spoken English. The ability to troubleshoot and prioritise multiple tasks coupled with exceptional time management skills with a commitment to helping customers solve problems.
The successful applicant will likely have 12-24 months experience in a similar role, a working knowledge of databases, such as SQL Server and Oracle OR you may be a graduate who has worked a placement year.
Whilst not essential, a qualification in a computer-related discipline would be beneficial to your application.
This position offers a technical support professional with knowledge of databases the opportunity to develop their career within a highly regarded company with a reputation for caring and innovation. We are market leaders in our field with major clients in our portfolio.
+ All candidates must be eligible to live and work in the UK
+ Candidates should live within a 1-hour commute of Woking, Surrey
+ All candidates must be in a position to obtain UK security clearance
+ Candidates to specify salary requirements when applying
You may have worked in the following capacities:
Software Support Analyst, Computer Science Graduate, Database Support, Tech Support, Service Desk Support, IT Support, IT Helpdesk Support
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.