Service Desk Analyst

Recruiter
Networkers
Location
London (Greater)
Posted
19 Sep 2018
Closes
30 Sep 2018
Contract Type
Permanent
Hours
Full Time
Introduction

An incredibly exciting opportunity has arisen for a Service Desk Analyst to join one of the UK’s most exciting companies.

Specification

As a Service Desk Analyst you will provide a mixture of 1st and 2nd line support in a fast and dynamic industry. This role is client-facing so you will build relationships with internal stakeholders and constantly seek to make their jobs easier. If you’re diligent and focused on adding business value then we want you in our team. Our big priority is continuous service improvement, measured using SLAs and KPIs and feedback.

You will provide quality IT support with a strong focus on customer services and work to resolve incidents and service request as set by the business following ITIL best practices.

Responsibilities:

* Act as a single point of contact for all incidents and service requests for the end users within the business
* Answering all telephone, email and walk ups to the service desk
* Resolving and escalating incidents and service requests within agreed SLAs
* Completing desktop builds and deploying software
* Working autonomously using service desk ticketing system

Skills

* You will have experience working in an end user facing role, ideally providing a mixture of 1st and 2nd line support
* Experience with an ITSM ticket management system to manage all incidents and requests
* Proficient in ticket triage and escalation processes
* Experience with Windows Operating systems – Windows 7, Windows 10
* Good knowledge of Active Directory and access management
* Experience with Exchange administration (email accounts, distribution list, shared mailboxes, etc) – ideally with exposure to Office 365
* Experience deploying software, ideally with exposure to SCCM.

If you are interested in this opportunity, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application

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