£22,000 - £26,000 + Excellent Benefits Package (see below)
We are looking to recruit dynamic Telecoms Engineers to join our growing Engineering and Technical Department.
Our Technical Team are responsible for the provisioning of telecommunications products and services in a B2B environment. Ideal candidates will be customer service focused with excellent communication skills. Previous telecoms experience is preferable.
The Technical Consultant / Telecoms 2nd Line Support Engineer Role:
+ Installing, supporting and maintaining of Hosted & Avaya IP Office, hosted telephony, LAN/WAN equipment.
+ Voice cabling and installing CAT5 cabling.
+ Design, installation, testing and maintenance of CAT5e, CAT6, and Cw1308 cable schemes
+ Provide support on connectivity including PSTN, ISDN, SIP, ADSL, FTTC and Leased Lines
+ Installation/configuration and fault finding of SIP services, configuration and maintenance on Draytek routers
+ Installing new equipment; in-house and client site
+ Implement internal hardware/software upgrades
+ 2LCS (second line customer support) / Resolving tickets (in-house and client) within contracted SLA’s
+ Provide support to 1LCS Helpdesk
+ Pre-Sales Support
+ Pre-Staging Equipment
+ Implement and maintain unified communications technologies that support the day to day and strategic needs of the business.
+ Updating departmental documentation and develop our Technical/Engineering Company Library
+ Assisting field engineers as required
+ The ideal candidate will have knowledge of telephony and the technology market.
+ A flexible and positive approach toward problem solving.
+ Ability to communicate clearly at all levels.
+ Excellent customer service skills.
+ Excellent IT skills including experience with Microsoft Excel, Word and Outlook.
+ Knowledge of Microsoft Office 365 Installations and Migrations.
+ Good understanding of networks, WAN, LAN, switching, routing security and SIP trunks
+ An ability to assess each customer/employee's IT knowledge levels
+ Experience of engineering activity with telephone systems, IT networking and IP Addresses.
+ Ability to work in a team environment.
+ Keen to learn new technologies.
+ Full UK Drivers Licence
+ You will need to have a degree or equivalent in Information Technology preferably with a focus on Networks.
The role is office based with field-based customers. You must be prepared to travel for business, a company vehicle is provided for on-site visits. Training will be provided, covering Hosted Telephony Systems, Gamma/Horizon and In-House training.
+ 20 Days Holiday + 8 Bank Holidays
+ Competitive Salary
+ Mobile Phone
+ Private Healthcare Plans
+ Uniform provided
+ Social Events
+ Commission Structure
Hours of Work:
08:30 – 17:30 Mon-Fri
You may have worked in the following capacities:
Telecoms Engineer, ICT Engineer, Field Engineer, Telecoms & Networks Engineer, Telecoms Support Engineer, Telecoms Helpdesk Engineer, Hosted Telecoms
Interested? Apply here for a fast-track path to the hiring manager
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.