- Be proactive in using all forms of communication to move the claim forward to reach the best possible settlement and keep customers fully informed.
- Focused on providing excellent customer service and empathy
- Resolve complaints from customers and within agreed company complaints procedure.
- Conducts all necessary enquiries and validate indemnity.
- Demonstrates a good understanding of liability and takes necessary steps to investigate the claim.
- Understands motor policy cover and limits.
- Understanding of the end to end recovery process including the appropriate use of solicitors to secure a successful recovery.
- Demonstrates ability to effectively manage own claims portfolio, independently within agreed delegated authority levels