IT Support Technician

Hemel Hempstead
14 Sep 2018
30 Sep 2018
Contract Type
Full Time
IT Support Technician

Hemel Hempstead
up to £31,000

Our Oil & Gas operations client is now seeking applications from experienced IT Networks Technicians.

To work alongside and provide assistance and back up support to the IT Manager on the Company’s Windows Server based Corporate data network and information systems.

You will manage a professional helpdesk ‘ticketing’ facility and provide first line technical support on IT issues including Sharepoint, Citrix, MS Office Suite to all levels of PC users and deputise for the IT Manager during any absences.

The company has approximately 120 users connected to a business critical network with IT equipment including Servers, Firewalls, Routers, Desktop PC’s, Laptops and printers/plotters.

Software applications include MS Windows Server, MS XP/Windows 7, MS Exchange, MS SQL Server, MS Office including Outlook (all users), MS SharePoint Portal Services, MS Dynamics CRM, MS Project, Access Dimensions Financial software, HR/Payroll system. Other specialist applications include Kaseya Management tool, AVG anti-virus software, AutoCAD and specialist Engineering software.


Essential - Recognised qualification in IT / Computing e.g. computer science or software development.

Desirable – Recognised training / qualification in the operation of fileserver networks.

Minimum of 3 years work experience in a similar technical support role with experience of network and PC support.

Proficient knowledge of PC hardware, Windows Servers, MS Suite 2010, Sharepoint, Citrix and PC software applications.

The ability to communicate IT issues to non technical people – both verbally and written.

Must be able to prioritise own workload and be capable of fault diagnosis and possess logical problem-solving skills

Must be flexible and able to respond promptly to urgent requirements and work effectively under pressure.

Please apply to Alan Steer

Recruitment Holdings Ltd (RHL) acts as an employment agency and employment business

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