IT Support Technician

DCV Technologies
Hemel Hempstead
13 Sep 2018
10 Oct 2018
Contract Type
Full Time
IT Support Technician

We have a fantastic opportunity for an experienced Technical Support professional with a Windows and Network support background. Experience with some of the following technology is required PC Hardware, Windows Servers, MS Office, Citrix, SharePoint and Networks

Duties will include:

* Planning and prioritising diagnostic checks and rectification works

* Project manage software and system upgrade implementations

* Undertaking daily health checks' on Servers and backup routines

* Assisting the IT manager with the installation and configuration of new systems software, upgrades and Intranet development.

* Managing and providing a front line' helpdesk ticketing facility whilst promoting electronic logging of issues by users

* Dealing with enquiries; defining problems, undertaking fault diagnosis, and identifying solutions.

* Providing primary system support for all software applications and their associated customisations and provide general IT support including building new PC's.

* Liaising with suppliers and clients and research/evaluate 3rd party systems.

* Assisting in the management of the operation of the WAN/LAN fileserver network, data communication links and PC and printer software.

* Providing back up support to the IT Manager

Required Experience/Job Skills:

* Recognised qualification in IT/Computing and a recognised training certificate or qualification in the operation of fileserver networks is desirable.

* Minimum of 3 years work experience in a similar technical support role with experience of network and PC support and have proficient knowledge of PC hardware, Windows Servers, MS suite 2010, Citrix, SharePoint and PC software applications.

* Must have the ability to communicate IT issues to non-technical people, be able to prioritise own workload under pressure, be capable of fault diagnosis and possess logical problem solving skills and have a flexible approach to work due to the nature of IT.

* A valid UK licence is essential as occasional UK travel will be required

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