Application Support Engineer (evenings/nights)

Recruiter
DP Connect
Location
Cambridge
Posted
11 Sep 2018
Closes
30 Sep 2018
Contract Type
Permanent
Hours
Full Time
Application Support Engineer
Cambridge

Our client develops a big data software application, which provides behavioural and predictive analysis based on consumer data. The software allows their customers to capture vast amounts of data and visualises the key trends in the data, so that they can make commercial decisions around marketing and fraud prevention. The company is enjoying rapid growth, securing new high-profile clients across the world.

They are now looking for an experienced Application Support Engineer to join the team, covering evening and night shifts (4 days on, 4 days off). You will be responsible for providing customers with a world class service and technical support; a strong balance of technical and customer-focused skills is essential.

Responsibilities will include:

- Supporting customer deployments after installation
- Handling calls or emails and ensuring issues are tracked appropriately using the ticket management system.
- Assisting with technical diagnosis of issues, resolving problems and working with engineers and QA to ensure that issues are resolved and fixes deployed in a timely fashion.

We are looking for candidates with most of the following:

- Extensive experience with Linux, shell scripts and command line tools (awk/sed/grep/vim/...)
- Familiarity with cloud environments such as AWS or Azure.
- In-depth familiarity with computers and technology.
- Experience with one or more programming languages (Java and python preferred) would be a strong advantage.
- Passion to learn new skills and technologies.
- Ability to handle multiple concurrent projects and prioritise appropriately.

They offer a relaxed and friendly working environment and many benefits including:

- Quarterly bonus scheme
- Pension scheme
- 25 days' annual leave
- Free Friday team lunches
- Quarterly social, team building events

If you're interested in hearing more then please apply now.

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